Brinkley Resort

Customer Reviews

"Room was clean but small with no views. Overpriced.

I was disappointed by hotel's response. My partner forgot his cell phone in our room and contacted the hotel the day we left (Saturday night). Hotel's response was that the cleaners are not coming before Monday. he rang on monday again and they expected a return stamped envelope to send it back. He then sent them a courier bag and it took another phone call and another week to have it back. This response disappoints me. It's a 4 star resort and they were very slow in responding. They just had to ring a courier to pick it up and it still took them 1 week. You would not expect that from a 4 star resort." Ninon Kirchner, 23 November 2010

"Our unit would not have met 'Targets' exacting standards. The floor had not appeared to have been vacuumed before our occupancy as there were visible crumbs and fluff on floor in studio.
Beside vanity (on left side) on floor there was a clump of hair. Aluminium floor track was filthy.
No spare key. Unit was tiny - not reflected by price. Need to reinforce smallness of room as another couple had found their unit too small to comfortably install a portercot for their infant. We have stayed in other studios elsewhere and this was definitely the smallest. No lounge furniture - chairs to sit on. Need to lie on bed or use flimsy dining chairs." David Hobbs, 6 August 2008

Brinkley Resort Response: We would like to assure guests that we have the highest standards at the Brinkley Resort and that we welcome customer feedback. However, we do not feel that the review added in this case is factual and would like to respond for this reason:

The studio rooms include a bedroom the size of a hotel room as well as a kitchenette & ensuite with shower. We do not sell these rooms as a “studio apartment” which you would expect to contain a lounge area etc. If we did we could understand and the guest would have a valid complaint, but this room is competitively priced for it's size and amenities at $135. If the guest needed apartment style accommodation then perhaps they should have booked the two bedroom apartment which is much larger with lounge, dining etc. The studio room rate is very competitive in the Canterbury region for peak season.

We would not have recommended a portacot for studio rooms unless the guest is restricted by budget then it is their decision to take a studio if they have an infant. Usually a maximum of 2 guests only are permitted in these rooms. For this particular booking with the portacot, a booking was made directly through our website for the guests & only 2 people were noted on the booking request. It appears on arrival a portacot was then requested & we provided this out of courtesy. We are very disappointed after extending this to the guest that they should complain about the size of the room.

We have an excellent housekeeping manager who has extremely high standards & trains all our staff to this standard. The small table & chairs suitable for the kitchenette style in the studio is made from solid timber so it is factually incorrect to describe them as “flimsy”.

Over the past few months we have had nearly 5,000 guests stay including worldwide travellers, international ski teams and other high profile guests & this has been the first complaint we have received.

Paul & Gayle Creswick
Managing Directors

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Brinkley Resort

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