Customer Reviews
"Room was above a night-club. No real sleep for 2 nights. Fire alarm at 2.00am. No assistance from staff for the elderly and the very young. 10 floors up is a long way to come down in an emergency." Michael Johnston, 30 November 2011
Ezibed.com Response: Very sorry to hear that Michael. We hope that the Mercure made up for the inconvenience!
"Feedback to Hotel re maintenance required Room 601: soap dish in shower loose . Bathroom wall paint & liner peeling above shower badly in one spot. bar fridge found to be open upon entry to room, water spill from door - perhaps just care required to ensure it is closd when re-stocking." Suzette Du Plessis, 6 April 2010
"Very accomodating staff." Ramon De Romas, 25 September 2009
"My stay at Mercure was great, the service from front office / concierge was brilliant, they were so helpful as it was my first time in Auckland. Hotel is very well situated. The only thing that I could say that there could be a bit of improvement on is the choice of channels on the TV, but I understand that this may be a cost issue." Jacqueline Diana Napper, 22 August 2009
"We stayed on the first floor and was awoken at midnight with loud dance music from the club next door. It continued until 7.30am. Consequently, very little sleep! When paying the bill the following day, the receptionist automatically reduced our bill by 50% as if she knew already. (Customer service with staff would draw a ten). It was such a shame, as the hotel is immaculate and had all the amenities that you would wish for at this price and level. I would stop there again as it is one of the cleanest I have stayed in Auckland. However, I would want to be somewhere else in the building." Kevin, 25 March 2009
