Customer Reviews
"A complete disappointment. Website completely unrepresentative. Needs massive overhaul." Anonymous, 1 February 2011
"Great location within easy walking distance to the CBD but, the room was just above the main entrance which was a little noisy at times." Karen, 14 September 2010
"Room had ripped net curtains. I spend a lot of time during booking having to go over what our booking was about. Just as well I took the printout from the computer booking, as it was almost like I was not believed. The staff did not seem to know what the booking was about. Had to have adjustments made to the final bill as I got charged for things we should not have been charged for." Gary Johnston, 25 May 2010
"Excellent service - I would like to see more pillows being made available and a better shower installed. Other than that we enjoyed our stay." Amanda Blake, 6 January 2010
"Room type requested was a twin - two double beds and we requested this in the notes as well. On arrival room type goven was 1 double bed so back to reception we went and got a new room key. The room was very very cold for guest in bed 1 - and in the morning we discovered that there was no duvet on that bed. There was one on the second bed. No wonder the person was cold. On departure the lift was not working but we waited with others for about ten mins before finding a staff lift and using that - advised receptionist to get someone to put up a sign as they were aware it was broken. Front office staff were apologetic and did try to fix things but room allocation and housekeeping needed attention prior to arrival." M Surrey, 14 October 2009
Mercure Wellington Response: Dear valued guest,
