Novotel Queenstown Lakeside

"Upon check in we decided to treat ourselves and requested for an upgrade to a lake view room. We were allocated a room on the 2nd floor, the view was totally blocked by the trees that were in front of the room. We were then reallocated to a room on the 3rd floor and again the view was not any better. If we had to pay a surcharge for a lake view room, I would expect to see the lake. Other wise, please do not market this as a lake view room. Then we were reallocated to another room, not lake view but it was a twin bed room although when making a booking, I specifically requested for a king size room. Was told by the reception that this is not guarantee and if I had wanted a king bed, I needed to pay a surcharge. Had no choice but to pay. Upon returning to the room after dinner, called reception for an adaptor, was told that they are not able to provide one at that time since it was 11am and had to wait till the following morning. Called again the next morning, called several times, before the phone was answered. Asked for an adaptor again, and was told that I had to come down to the reception to get it. Went down to the reception and waited in line since many guests were checking out. When my turn came and I asked for the adaptor and was told that they had ran out and none was available. If only the person who took the call earlier had checked..........." Mags, 23 December 2011

"Great location, well priced, very clean room, service a little slack." Alan Wilson, 14 December 2009