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*NEW* Customer Reviews of Pukenui Lodge

"The Chalet was fantastic & the owner Chris was very friendly and accommodating. We will definitely be booking at Pukenui Lodge again - and telling everyone else to do the same!!" Thiea Bell, 26 August 2009

"My second time to stay there and it's still a good experience." Anonymous, 29 July 2009

Pukenui Lodge Response: Hi, Thank you and we appreciate your honesty and custom. Kind regards, Chris.

"We arrived at Pukenui lodge about 10.30pm. We were greeted by the owner and he kindly showed us around the place i.e. bathroom, kitchen, toilet etc and our bedroom, which when we booked we asked for non smoking, but it seems this room was a smoking room as it stunk of cigarettes and even the bedding smelt of cigarettes which made us all sick of the smell and on top of this the heater didn't work and the bedroom was freezing. Then we proceeded to take a hot shower after we had unpacked and settled in but the shower was just as off putting especially when their was a blob of black hair in the shower but we put this down to our arriving late at night and cleaners had gone for the day, but to see the same blob of black hair in the shower friday night, saturday morning and night and again sunday morning wasn't good at all which made us all feel a bit yuck!!!! To think that this place didn't get cleaned at all over the weekend, and neither did the bedding get changed. They may have changed the sheets but the duvet cover still stunk of someone else's body smells and cigarettes. I took an overseas visitor with me to this place and was quite embarrassed to have taken them here. My visitor asked if we could go some where else because of school holidays we couldn't find anywhere else. I couldn't give Pukenui Lodge a rating unfortunetly. It may have been a reasonable price but that doesn't mean it shouldn't be cleaned daily.

The gentleman was very kind friendly and helpful." Anonymous, 19 July 2009

Pukenui Lodge Response: Hi Faith,
Perhaps you should have said something at the time, rather than after the stay, it can’t have been as bad as you make out. Room 6, where you stayed, has a heater that works fine. We can also provide electric heaters if asked, why over two days did you not ask?

We are a NON smoking lodge, in fact the room you were in had 3 teens staying in it the nights before and they certainly didn't smoke. We would have easily organised a fresh duvet for you had you asked.

The rooms are not cleaned during your stay, you booked a basic bunk room at $25pp, perhaps you were expecting a lot more for the $$.

I am always ready to assist and help so all you really had to do was say something at the time, we have spare duvets, heaters and sheets at the ready. I guess at the time it was not important.

I clean the showers every morning after checkout There are 40 people a day using the eight showers twice a day (that’s 80 showers a day) I would expect some mess and we endeavor to clean around the customers who sometimes use these facilities all day and night, some people loose that much hair its amazing they have any. Of the eight showers it seems you kept getting drawn to the one you had issues with, not too mention if all 4 of you used the same shower multiple times then I am at a loss as to why you did not say something at the time.

Perhaps in hind sight you should have spoken out at the time, even at checkout you smiled and proceeded out the door.

All the same I do trust you had a great ski weekend.

Regards.

"Room extremely small, only bunk beds in the room, nothing else, not even a hook on the wall. There was a radiator in the room but it didn't work. Pukenui Lodge was advertised as warmest in the National Park village, but the fire in the lounge was not going well - the wood was wet. Overall - lodge is run down and we are not planning to go back there in the future." Anonymous, 18 July 2009

Pukenui Lodge Response: Thankyou.
I did explain the heater issue. They do work but will not get to an untouchable temperature. I also provided you with an electric heater. You booked a small bunk room so unfortunately I cannot compenasate for higher expectations.

Regards

"Standard youth hostel-like atmosphere. Nice hosts. Could be cleaner." Anonymous, 17 July 2009

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