Quality Inn on Fenton

Customer Reviews

"A not as quiet as normal due to a Rugby game in town. Several late - comers well after the game were noisy and disturbed our sleep.
Otherwise a good place to stay for a short time. Have been there several times in the past. Rooms tidy and well presented. Friendly and polite reception, cleaning and waitressing staff." Harald & Ursula Harsveldt, 22 June 2010

"Helpful friendly staff, facilities well presented. Breakfast great." Anonymous, 15 June 2009

"Great, the only comment I have is the staff at reception could be a bit more enthusiastic!" Francis Hamilton, 29 April 2009

"While the facilities were generally ok given the rates we were not impressed with the service.

When we booked for 3 kids and 2 adults we didn't expect that 2 kids would have to share a double bed. On arrival there was no bed for the 3rd child. We were subsequently given a fold up bed.

At 10.30pm when we set down the fold out bed in the lounge we discovered that there was no blanket. When I asked the staff member at reception for a blanket she was rude and condescending and seemed somewhat inconvenienced. She mumbled something that she would get in trouble with the laundry department. She then went and found what was the last blanket which turned out to be a single.

The fold out bed was also very uncomfortable as it did not lie flat. As a result we did not get a good nights sleep.

Some of the lights and power points didn't work

Based on our experience we will hesitate to stay in Ventura Inn and unless we get direct feedback we will tell our friends and work colleagues. Its a shame for NZ if overseas tourists face the same level of service." Andrew Guerin, 20 July 2008

Quality Inn on Fenton Response: It is unfortunate that your experience at Ventura Rotorua was so unsatisfactory. I have looked into this problem with the service to ensure that it does not happen again, it is unacceptable! Please accept my apologies. Ventura Rotorua prides it's self on our service and I am very dissapointed that this has occurred. I do appreciate your comments as it allows me to follow up on matters that I may not know about, it helps Ventura Rotorua to improve on our service and to keep it at our normal high standard.

Kind Regards, Sharlene Herbig, General Manager

"Fantastic stay, comfortable king bed, great spa batch and delicious breakfast - would definitely go again and have recommended Ventura Rotorua to several friends." Glenda and Craig, 27 June 2008

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Quality Inn on Fenton

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