Ezibed.com Customer Reviews for Airport Gateway Hotel

"Happy with all aspects of the stay." Terry Rolfe, 15 February 2012

"Staff at reception and shuttle drivers not very helpful or friendly. Information provided from reception poor, especially regarding the shuttle times. Shuttle driver not friendly and helpful. Rating on hospitality very very poor!!! Room was comfortable, however shower head was broken and was not up to standard with the rest of the room. Will NOT use Airport Gateway Hotel in the future." Anonymous, 5 February 2012

"Wireless internet was not available in the room. Had to go into the lobby to connect and use the internet on own laptops BUT rooms were tidy, clean and presentable and the welcoming staff were pleasant and helpful." Anonymous, 9 January 2012

"It was what I expected for the money I paid. The beds were comfortable and the unit was clean. No complaints. They picked me up from the airport late at night and dropped me back in the morning, good service." Anonymous, 28 December 2011

"Room was fine and reflected the cost. Hotel quite old and probably needs some work done on it before it gets too much shabbier. Reception staff could have been more helpful." Anonymous, 17 October 2011

"I wish I knew this place before! For this unbelievable price a great value. Very tidy and clean, comfortable beds and efficient shuttle transport. Helpful Reception and close to the airport. I will recommend this place all my friends." Ryoko Takahashi, 6 October 2011

"We based our choice of this hotel on proximity to airport, guest reviews and cost. It was exactly as we had anticipated and definitely value for money for an overnight stay. Good Indian restaurant 5 min further down the road." Anonymous, 31 August 2011

"Whilst the rooms are a little gloomy, the shuttle service with the motel providing airport pickup and morning return is excellent where simply a place to stay overnight between flights is all that is required. We would use again for the convience factor of pickup, head down and then back to catch a flight. Well structured,convienient and good value considering free shuttle." Anonymous, 25 August 2011

"Friendly staff, good meals in resturant and efficient free shuttle to airport." John Hall, 3 August 2011

"I have given this hotel a high rating simply because if one balances the low room rates, good service at reception and with free sirport shuttle, on site parking, very clean room and more than adequate for overnight accommodation. It more than offsets that this is an older establishment with paint chips and without all the "mod cons" of a 5 star establishment. If you want 5 star then this isn't your hotel but if you want good clean accommodation at exceptional rates then this is excellent. Have stayed here twice now and will continue to do so when I have an early departing or late arriving plane. The room rate is always less than the cost of airport parking." KB, 22 July 2011

"Check in was a breeze and the staff were friendly. We only booked a 'day room' but were put into a room away from all other guests and were able to have piece and quiet to sleep off our travels before heading off again. The room was nice, clean and tidy...the only suggestion would be to have black out drapes for those who need sleep during the day.
The wall outside our room looked like it needed new wall paper or a paint and the shower wall had a crack through it, but thats all, a little more attention to detail but not neccessary for the price you are paying." Anonymous, 19 July 2011

"I stayed at the Airport Gateway Hotel for only a few hours as I had an early morning flight but found the room very comfortable and suited me for the few hours I was there. The meal was good too. The cost of the room suited me as I was on a budget." Lynn Arnold, 17 July 2011

"We thoroughly enjoyed our dinner (roast beef) and were amazed at how quiet it was in the room (knowing that people would be coming and going at night and having previously stayed elsewhere where noise was a real problem!) Having car-accomodation was a real plus!" Barbara Shortland, 3 July 2011

"For the price charged this was a good value hotel. Staff all friendly and good meals in the restaurant. Will stay there again." Paul Gordon, 14 June 2011

"Problem free stay. We were picked up and taken to the airport on time for our flights - no stress." Murray Stockman, 6 June 2011

"Staff very nice and extremely helpful with transport." Jeff Hill, 12 May 2011

"We stayed in the 3 Bedroom Unit, which looked like it was originally managers quarters as was connected by doors which were now locked to the office etc. The space was good, however the carpet was filthy, when you walked on the carpet with barefeet your feet literally turned black. Linen was nice and clean and comfortable however the comforter needed a wash. I would stay again but would not pay more than what we did for accomm." Rudolf Manu, 19 December 2010

"It was a lovely place but was under the impression that they were going to pick me up from the airport on arrival but had to ring them." Barbara Halligan, 6 December 2010

"Lovely friendly service, shuttle bus to and from the airport was fantastic" Yvonne Paul, 30 November 2010

"Service was pretty basic and average. No one went the extra mile or anything." Anonymous, 16 October 2010

"Basic accommodation but adequate for a nights sleep before an early flight. Good service as far as getting to and from the airport." Shaun O'Shea, 21 September 2010

"I was just overnighting from a late flight into Auckland and an early flight out. The airport pickup was good, it was easy to check in, the room was fine, the bed comfy, the wakeup call worked, and the staff were friendly, helpful and efficient. It wasn't luxury, but it's exactly what I wanted for a reasonable price." Anonymous, 14 September 2010

"It was a good solution to an early morning flight. Affordable and we got what we paid for. Lamp shades above bed were quite dusty. Shuttle to and from airport and easy parking were a definite plus." NRF, 8 September 2010

"Good service to and from the airport. breakfast room was opened late so we had to rush our breakfast. Had cracked glass in door into the breakfast room, in my opinion the motel needed an update in paint work etc." Anonymous, 19 July 2010

"Impressed with the efficiency of transport to airport on morning of departure (early) and car storage during our time away, and prompt pickup on return to NZ to collect car." Trixie Millett, 23 June 2010

"My rating would have been higher but trying to get my bags in on the trolley and up the small step and keep the doors open as well was really difficult. I probably had too many bags to manage though." Suzanne Carr, 21 May 2010

"Room smelt musty,towels thin,decor shabby.Service friendly and efficient.Suggest you spend some money on an upgrade." Kathleen Griffiths, 17 March 2010

"Poor information regarding airport pick up, had to wait for 45mins late at night after an international flight. Shuttle driver used cell phone while driving - this is not only unsafe but ILLEGAL. Bathroom sink had hair in/on it. Staff were unfriendly.
Have travelled a lot and have stayed in many airport hotels both in and outside of NZ and have never expereinced service as apalling as this." Jeanne Mueller, 1 March 2010

"The room fittings were broken and missing e.g light shade on headboard.
the bathroom was shabby but clean
A request was made for a wakeup call but it was never received and
it was impossible to sleep with the TV's on from rooms each side." Shirley Goddard, 19 February 2010

"Reception staff very friendly and helpful. Good meal at hotel restaurant." Lynne Taylor, 15 January 2010

"The price is very reasonable for the ability to leave your car in storage. However, don't expect any warm and friendly service. Meals at the restaurant are just OK, the rooms need freshening (smelly), and the rooms exterior slider door didn't lock! But handy to airport, and great transfer service." Grant, 13 December 2009

"We saw a cockroach in the bathroom. Also the shuttle was slow in picking us up from the airport and slow in getting us to the airport the next morning even though we had given them the time we NEEDED to leave by, consequently we were almost late for our flight.
Also we were concerned as the shuttle van didn't have a visable WOF and only one day left on its registration." Anonymous, 22 November 2009

"Make no mistake about it... this is budget accommodation at best and if that’s what you’re after, Airport Gateway is your place.

The counter staff, while friendly enough once warmed up, won’t be leaping in front of cars or opening doors for you upon your arrival, and you will have to remind them again of any special requirements you have (even though you’ve already requested these in your booking), but they will make an effort if your need is great enough, as did the gentleman who assisted me with my secure parking needs.

Did I mention budget... Gateway isn’t the Hilton and this is clearly evident in the overall condition of the building and rooms. One suggestion is to check your room for any problems and that your shower and shower head are operational upon your arrival as I didn’t and found out in the morning my shower head was broken and just flopped to the floor - had to lace it up with the hose but eventually got there.

Also the continental breakfast wasn’t available from the reported 7am time and arrived late at about 8.20am, but there was plenty of fruit and yoghurt to supplement if thats you’re thing.

I only required one night’s stay and didn’t pay a lot, and in return didn’t get a lot however, the bed was comfortable, the TV worked, was a quiet location and most important of all, had a fine night’s rest." Anonymous, 13 November 2009

"Very obliging." E Bunn, 3 November 2009

"Good but sparse breakfast." Anonymous, 7 October 2009

"Room average. Place is dated. Meals at the Restaurant not very good quality eg steak was burnt and very small." Evan, 6 October 2009

"Very basic." Sydney Ashby, 26 September 2009

"Quiet comfy and well-equipped. Bed was a bit saggy and the fittings old, but overall it was fine." Peter Grant, 25 September 2009

"Need clearer exit signs." Anonymous, 21 September 2009

"Clean, tidy, convenient. Friendly staff, would stay again." Susan Plowman, 14 September 2009

"I found the room very clean and very comfortable firm style beds supportive of an excellent nights sleep." Anonymous, 26 August 2009

"Stayed here for one day to attend concert at Auckland. We chose this hotel based on Ezibed.com reviews and were not disappointed. Staff were friendly and helpful, the service at the reception was excellent. They were very helpful and one member of staff even offered us an umbrella when we were going out in the rain! Breakfast the usual continental, good choice of cereals, bread, juice, yoghurts, tea/coffee etc. Our room was comfortale and good size. There was tea/coffee, fridge in the bedroom and sky tv. All in all, a really good place to stay, we enjoyed our stay at this hotel in Auckland and will definitely be back! Thoroughly recommended." Mic, 28 July 2009

"I stayed on two different nights. 1st July. Room 158 : Reception staff not very friendly. Room cold, only one small heater, Shower leaked, Fridge rattled. Never got requested wake up call
7th July. Room 160: Reception very helpful. Room nice and warm. No complaints. The first night I would rate 2 and the second night 9. Shuttlebus excellent." Anonymous, 11 July 2009

"Everything was great at the hotel. Shuttle from the hotel to the airport was 20 mins late which made things a bit stressful." Craig Barrow, 8 July 2009

"Excellent in terms of convience service and value. Staff were friendly and helpful, and the location is great which was just we wanted on the last night of stay." Kanav Patpatia, 3 July 2009

"Hi, no problems with the room (better than we expected), however there was a rather cavilier approach with the airport transfer from motel to airport leg on our return journey. They seem to adopt a "just in time approach" allowing no time for any unexpected problems. Once we arrived at the airport we only just managed to make the check in deadline because they first went to international then droped us off at domestic. Need to improve on this." James and Suzanne Hilbron, 27 June 2009

"A very enjoyable stay." Paula Leckie, 18 June 2009

"The staff were helpful and very friendly however the premises (room and furniture are very poor, old) almost rundown in appearance." Judy Naysmith, 19 May 2009

"Very disappointing. Old and run down but the sheets and towels were clean." Anonymous, 27 October 2008

"Staff knowledgeable but not overly friendly. Bathroom (shower particularly) not very clean." Anonymous, 30 September 2008

"Good prompt service and run by friendly people. Good for the price and good breakfast too." Gary Chapman, 13 July 2008

"Very poor accomodation. Shower didn't even work. Beds were very uncomfortable. Bathroom was very badly patched and run down." Anonymous, 8 July 2008

"Excellent happy friendly service at great rates. Airport taxi service never a problem." Noel Suckling, 13 June 2008

"Know it is a pass through hotel, but very disappointed. Particularly cleanliness. No amount of disinfectant can cover smell of grubiness. Female counter staff on at the time was rude." Anonymous, 5 June 2008

"We were unimpressed when we arrived on a cold Auckland night and found the only source of heating in our bedroom was a two-bar heater" S Wood, 3 June 2008

"The hotel was the worst I have ever stayed in. The bed was uncomfortable the door to the bathroom was rotten, the wood around the shower entry was rotten and there were hairs in the shower and on the vanity. The staff in the evening were dis-interested in being helpful and the driver that picked us up from the airport was speeding. I will not be using this hotel in the future." Brenda Cayless, 27 May 2008

"I won't stay there again. On the first night one of the towels in the bathroom had been put out with a huge bloodstain on it. It had been washed, but they didn't use napi-san or throw it out. On the 2nd night I rang up asking for hot chocolate as they didn't put any out when the room got serviced the 2nd day despite my note I left, and the woman told me to come to reception and get it." Anonymous, 26 May 2008