Auckland Airport Pacific Inn has received 139 ratings from Ezibed.com customers. The displayed rating of 6.1 out of 10 is the average of these 139 ratings.
*NEW* Customer Reviews of Auckland Airport Pacific Inn"Everything was fine although light bulbs were missing from the bed side lamps" Marc Whittall, 2 May 2012
"Room was good, service was excellent and friendly. Only let down was no heating which was needed as it was a cold night." John Taylor, 29 September 2011
"This was a very unpleasant and unwelcoming stay. I do not recommend accommodation at this hotel. I brought an international guest and was quite embarrassed. We could not wait to leave. The place stunk, the reception was unpleasant and we did not feel welcomed. The rooms were very basic. We did not want to stay for the breakfast or for the other nights booked." totally dissatisfied customer, 6 June 2011
"The location should be noted 'on 2 very busy streets' as the noice level is bad when trying to sleep at night. Thankfully we had a fan to keep on to try to block some of the noise. Also, the refrigerator was sooo loud, we had to unplug it; and the items we put in the refrigerator, therefore, spoiled...not good as we expected to take them on our continuing travels!!!!! Cleanliness of our room was fine. The 'updates' were 'cosmetic' only (i.e. the bathroom). The staff were fine...not friendly, but not rude...but not readily available as they had to help with cleaning the rooms. The 'free internet' would have been wonderful, but it didn't work. I could get on internet for about 1 minute, then it would shut down. I feel the 'amenities' of the hotel were grosely overstated...our room definitely wasn't 'updated', the hotel definitely wasn't quiet, and definitely no free internet. WOULD NOT stay there again." Paul LaRue, 3 April 2011
"The room itself was good but our early morning airport shuttle never turned up and we ended up paying for a taxi!" Anonymous, 26 December 2010
"I would recommend the Auckland Airport Pacific Inn to anyone, it was great service - I waited no longer than 2 minutes after phoning to be picked up once I arrived at the airport, I was shown to my room within moments of arriving with a smiley face, my bed was comfortable and the room was nice. I was awoken right on time and was dropped back off promptly the following day to catch my next flight. Very enjoyable stay!" Natalie Pene, 5 December 2010
"Wake up call not performed" Anonymous, 21 November 2010
"It was really a convenient & comfortable stay, the room was neat & clean." Aldous, 20 November 2010
"The room was OK. I was able to open a window and I slept like a log. The bathroom was immaculate. The motel itself was a bit tatty. It didn't have all the trimmings but had free wifi when I asked for it. Good value for an overnighter." J Cave, 23 October 2010
"I was satisfied with my stay at Auckland Airport Pacific Inn." Anonymous, 21 October 2010
"Disabled friendly, however the external disabled door is locked during the night (which is pretty sucky if there is a fire or you have a 3am flight!)" LQ, 20 October 2010
"Room and service was fine." Karl Tazoll, 18 October 2010
"Excellent - large room - free secure parking while in Australia - shuttle service too and from airport. Would have rated this 10 if not for over hour wait for shuttle on return to Auckland. Explanation that shuttle had been waiting at domestic terminal when I had rung twice and had confirmed pick up door number at international terminal did not ring true. Shame, because long wait in cold dark footpath spoiled what had otherwise been an excellent service." Debbie Hall, 29 July 2010
"I was very disappointed with the service and accommodation. When I arrived at Auckland airport I requested a pick up with a child car seat, I was greeted by a unfriendly driver who could not be bothered to help buckle the car seat into place and was very rude to me when I repeatedly asked for help, finally I managed to get the car seat buckled safely and again the driver was rude regarding how long it took.Katie Kelsall, 25 May 2010
"Very nice rooms, quiet and clean." Anonymous, 15 May 2010
"Accommodation was great, help with flat battery gratefully received. What lets it down is the lack of any communication from the shuttle drivers. Even a "Hello" or smile, general small talk after being out of the country would be nice. Nothing too big, just to be be made to feel welcome." Ileen Maklad, 4 April 2010
"The room was gorgeous, and the people were very nice. Even at the extremely late check in and the even earlier check out." Chrystle Pack, 14 January 2010
"There was a serious miscommunication with regard to the picking up at the airport. Which made this even more difficult was the serious commumication barrier as you can hardly hear what the gentleman had to say. I therefore organised my own taxi for the next morning's drop off at the airport since he was not willing to drop me off at the airport at my time request" Ruan Du Pooy, 7 December 2009
"The motel was great, and even though on the main road was quiet. The facilities were great for 'budget'. However... the bed was the hardest thing I have slept on in my life! I felt all the springs keenly and had bruises. Not pleasant." Anonymous, 29 November 2009
Auckland Airport Pacific Inn Response: Good Morning, thank you for your feed back.
"The room was good, but I had to go next door to the other motel to get something to eat and drink, it was about 8.00pm, because the restaurant/bar was closed. Also, I suggest you give your customers a receipt when they pay (whether they ask for one or not). APPEARANCE is everything, from the courtesy van that picks you up to the appearance and uniform of your staff." Doug Manu, 20 October 2009
"I rated as a 3 because I believe the service at reception was terrible. The man who picked us up was rude and unhelpful and when I asked questions about the place he got annoyed. He did not show us where our room was and didn't help us with our bags. We had no information of what time checkout was etc. We left our duty freebags there and asked him to drop it off at the airport which was only 3 mins away and he charged us $10. I would never ever stay at this place again." Karen Gibbs, 12 October 2009
"Good shuttle service to and from airport, and nice room. Kids enjoyed the large screen TV. The only criticism is that our wake up call didn't come until the shuttle was waiting for us - so it was a very hurried exit!" Anonymous, 10 October 2009
"Clean and convenient. Difficult with children and no running water in the main room. Helpful service." Lyn Meredith, 2 October 2009
"Was good value for money." Janice Caldwell, 1 October 2009
"Only the warm shower was nice." LDG, 31 August 2009
"The accommodation was more than basic and furniture etc. Very old, but clean. The service was very friendly though." Anonymous, 9 August 2009
"Clean. Not much room to move. No electric blankets." Anonymous, 8 August 2009
"Beds very hard. Place smelly and unkept." Dawn Hall, 21 July 2009
"It was noisy and room smelt of cigarette smoke. Receptionist was unfriendly and disinterested." Mary Anne Gill, 20 July 2009
"I think the telephone in the room did not work as I did not receive my wake up call." Lanka Gunawarda, 2 July 2009
"A clean and inexpensive stay. Great to be able to get a complimentary ride to and from the airport. Met our needs" Margaret Price, 22 June 2009
"Accomodation was good, cheap clean and tidy." Anonymous, 17 June 2009
"Rooms are very small and shabby. Bathroom requires some work (soap holder broken) and very shabby. The beds are like bricks with no spare pillows." Kaye Hood, 15 June 2009
"The room was clean, but the bedding did not look clean. A bit noisy, but otherwise a good stay. People at the reception were friendly." Anonymous, 4 June 2009
"Comfortable and great value for money, suites are much better than the reception decor would suggest. Would definitely stay again." Doug Clark, 27 May 2009
"The room was fine. We only needed it to sleep, used it as transit from one flight to the next. We left our car there for 14 days and that was great. Free transferes to airport and back and that was great as well, never had to wait long. Service standard." Anonymous, 14 May 2009
"I found the walls thin and could hear a lot of noise." Raewyn Cooper, 12 May 2009
"Clean and comfortable. Good service. Shuttle to airport excellent." M H, 4 May 2009
"Perfect for a short stay after a flight, great shuttle service & tidy, clean room. Great value." Amy, 27 April 2009
"Very convenient, functional, clean and tidy. Good value for money." Charlotte Bond, 27 April 2009
"The room was in a VERY shabby condition, so much so that it was not clear if the room was clean or not. The TV and heater needed fixing before it could be used and the staff member helped very reluctantly. The toilet made a loud noise for at least 10 minutes after use. Transport was provided to the airport, with an extremely rude (called me a 'cripple' to the other guests in the van) and unhelpful person doing the transporting. All in all, a very unpleasant experience. If you had a zero rating, that is what they deserve. I would never recommend this motel to anyone." Dawn Austen, 26 April 2009
Ezibed.com Response: Ezibed.com has received the following e-mail from the Pacific Inn...
"Excellent value for the price with free transport to airport!" Tee, 25 April 2009
"I had to ask for a change of room because the room smelt and the carpet was wet." Helen Davies, 25 April 2009
"The room itself was fine, quite spacious and well equipped. However, our doona was dirty and smelly and quite disgusting. The concierge was rude, and disorganised. He was unhelpful in requests, neglected to give us our wake-up call as requested, and didn't arrange our shuttle for the airport as was promised. This meant that we nearly missed our flight. Highly unacceptable." Lauren Rutherford, 23 April 2009
"Older motel showing strain of wear and tear. Smells from kitchen through room. Bathroom had been renovated. Good point: Close to Airport." G. Potts, 10 April 2009
"I appreciated that everything was clean and tidy; the wake up call came in as requested; the lift to the airport - the driver was helpful and friendly - thank you." Janet Mackness, 1 April 2009
"We are very satisfied with the service. Very convienient, pick up and drop for free was handy. The rooms are well organised and clean. Would love to stay here in the near future." Anonymous, 30 March 2009
"Poor service. Would not recommend staying there at all." Anonymous, 27 March 2009
"Clean room. That's all I wanted, and at a reasonable price. Efficient pick up and drop off." Ewan McGregor, 24 March 2009
"Rooms were very clean and tidy." Tracey Maynard, 15 March 2009
"Very dated and in need of an upgrade but it was clean & functional. We chose this place because of proximity to airport and there was a 24 hr shuttle. For a short stay it met our requirements." Julie, 12 March 2009
"For the price, the Inn is a good place to stay if you are on a budget. It was well positioned for our conference. It had everything we needed for a short stay. The airport transfers was excellent. The $40 per day rental car was very good. The room had a good shower and clean bathroom and the Inn had clean entrance and halls. We didn't use the bar/restaurant.Anonymous, 12 March 2009
"Pleasant, stay, room clean and well presented, disappointed the only way to fill the electric kettle was to fill a cup and empty it into the kettle as the kettle would not fit under the tap. Physical size of the jug was too large for fitting into the handbasin. Would return to stay there again." David Dewar, 11 March 2009
"They double booked us and ended up putting us in a very small room with share toilet and shower, the shower was against our wall and in use all night, the bed was hard as a board so as you can imagine we got no sleep. I guess you have gathered we wont EVER stay there again!!!" Warren Keenan, 11 March 2009
"Pick up/drop off service was wonderful." Anna Garton, 8 March 2009
"It was clean and tidy, all that I required for an overnight stay. Reception was polite and hospitable. What I expected for the budget price." Pamela Samuel, 26 February 2009
"Average accommodation, Not a very inviting restaurant, I went next door for dinner. However the staff were polite and friendly and my wake up call and delivery to the airport was excellent service." Heather Robyn, 23 February 2009
"Great shuttle service, bedsheets were fresh clean and of good quality; good quality towels thick and soft; room and bathroom clean and hygienic. Quiet, slept well. Friendly staff and excellent value. Will stay again." Anonymous, 22 February 2009
"The mobile airconditioner was not the best, but the good service and shuttle to the airport at short notice made up for that." Allan R Bleakley, 13 February 2009
"Very friendly and obliging. Room clean and comfortable." Janice Tapper, 6 February 2009
"All I could wish for. Excellent." Peter Gibbons, 12 January 2009
"The room was excellent. Clean and recently redecorated but the bar and eating area was abismal. Reception OK but they did not go out of their way to help you." R. C. Denver-Fedder, 12 January 2009
"Excellent except room was very hot and no air con. We did discover a fan in a cupboard next morning......after a sleepless night in a hot room. A notice indicating the presence of the fan or the fan being left out and visible would be a good idea. Otherwise a great value, friendly and efficient motel." Linda Purcell, 11 January 2009
"Stay was fine. Room was nice and clean. Good value for money. Would prefer small carton of milk that could use for breakfast. For others advise you to take your own as there are no dairies nearby." Olwen Hughes, 10 January 2009
"Clean, nice location and easy access from and to town by public transport. Good and polite host." Cindy SS Lim, 9 January 2009
"Wonderful rooms. Service was good. Wished all our motels had been as great as this one." Gary Moore, 9 January 2009
"Room was nice." Anonymous, 3 January 2009
"Shuttle service took 40 minutes to arrive and hotel very noisy." Mark Wallace, 26 December 2008
"The people behind the desk were a little rude, the driver of the car was very very nice..." Cacey Baker, 23 December 2008
"Safety dangers with children and a roof top with no balustrade shocked me. Other than that, overall excellent. Maybe this should be looked in to." Ms Morgan, 19 December 2008
"Bed and pillow very comfortable. Pick up/drop off service to/from airport excellent and wake up call when needed. Would use again." Anna K, 17 December 2008
"An excellent, well appointed, studio room. As a smoker I particularly appreciated the glassed in balcony with opening windows and sliding glass door making a comfortable smoking room. As the Germans say, sehr Gemutlich!" Peter Gibbons, 7 December 2008
"We were looking for a bed close to the airport as we leaviong early in the morning and Pacific Inn filled that catagory. It was adequate for the money and the shuttle service was very good." Elizabeth McDonald, 7 December 2008
"The smell of stale food hits you as soon as you walk in the door and infiltrates all rooms. The desk attendant can't speak or understand English and is very grumpy when picking up from airport. I don't consider this value for money in any way." Anonymous, 3 December 2008
"They were friendly, and made you feel welcome, but I found the bed very uncomfortable. Everything else is OK for what we paid." Rodney Burnett, 18 November 2008
"Thank you for the comfort and ease of my stay. Very handy for what I wanted." Irene Mercep-Smith, 7 November 2008
"Room was comfortable, although can hear the other guests in the early hours of morning.Terrence Wilson, 6 November 2008
"Nice big screen tv, but no late meals etc." Yuqi Wang, 2 November 2008
"Doors onto balcony unlocked. Dirty blankets and used teacups and items on bed side table." Anonymous, 21 October 2008
"We only stayed one night and although the place was clean, it was quite small and basic. There were only two towels, when there were four of us staying. I probably won't stay again." Sarah Thomas, 14 October 2008
"Excellent deal - great service, very accommodating, friendly staff." Matthew Pickering, 12 October 2008
"We were pleased with the room and the value for money. The lack of organisation let them down as we had to wait to be shuttled to the airport as the van had not returned on time and also had to wait 45 mins to be picked up from the airport on our return! It was raining and cold in Auckland while we waited! When we finally got back to the hotel, our car was behind a heap of other cars in the waiting area and we had to shift some of them ourselves as there was no one available on the staff that could drive a manual car!! They had details of our return but the system of getting cars ready had not been followed, so ended up with a whole lot of confusion!!" Anonymous, 9 October 2008
"Comfortable stay. Staff were very helpful and the airport pickup service was good. I would book there again." Olwyn Hill, 3 October 2008
"Excellent facilities & quiet." Matthew Gardner, 23 September 2008
"Wasn't much space in the room. I had to put my luggage on the bed so I could walk around." Anonymous, 17 September 2008
"Everything was very good right from the airport pick-up. The room was very clean and we were both very happy with the service." Clare Lessels, 28 August 2008
"The location was important to me. Nice clean room and basic facilities, good value for price." Anonymous, 21 August 2008
"Was very disappointed to have to wait over an hour at Auckland Airport for the transfer to the Pacific Inn Hotel. After waiting an hour I phoned the hotel and they took a further 20 minutes to collect me. Apart from that disappointment the room was clean and the bed comfortable for the short night. Got my wake up call as arranged and the transfer to the airport in the morning went well." Jan Lucas, 9 August 2008
Auckland Airport Pacific Inn Response: Dear Customer, Sorry for the inconvenience. Next time you decide to stay with us don't wait 1 hour to call us. As soon as you go through security then call us straight away and we will pick you pick in 10 minutes. Sometimes guest call us from inside the airport before they go through security but we can't come to the airport and wait around as there is no place for us to wait for any length of time. We can only do quick pickups. I hope you find our service better next time. Thank you for your feed-back, it is for the best of our business. Thank you for your patience. Yours sincerely, Kim
"OK for a budget hotel. A coat of paint would freshen up the rooms. Handy to airport for overnighting. Other restaurants in the area and a small block of shops." Susan McGuire, 3 August 2008
"Staff were very accommodating and friendly - came and picked us up from the airport at midnight on a Sunday when our plane was over an hour late, and obligingly dropped us at the airport the next day when we slept in and missed our morning shuttle! Very comfortable room. I wouldn't hesitate in recommending Auckland Airport Pacific Inn to others." Anonymous, 31 July 2008
"Very impressed with all aspects of room and particularly appreciated the free ride to the airport." Kirsty Symon, 30 July 2008
"Friendly staff, building looking a bit tired. Free broadband is a bonus." Tim, 28 July 2008
"Room was clean but the TV was not tuned probably to the SKY channels. The manager on duty came in briefly to fix but left after tuning one channel and asked me to tune the TV to other channel I wanted to watch! Service was ok but the location is great and handy to airport. Very good internet wireless connection from my room which was free. Place also has a 'complimentary' rental car available to guest at costs of $35 per day plus petrol. I would stay at this place again if the price is right because of the location, the rental car and internet access." Semisi Fukofuka, 26 July 2008
"Good budget hotel near airport. Helpful staff." Marc Smith, 20 July 2008
"When we arrived we had to ring a bell and wait for someone to come to the reception desk. When given a room the cleaners were still inside so we had to wait until they had finished when other rooms were clearly ready. The room itself was basic but clean and tidy. In the morning we were given a complimentary lift to the airport which was on time and great. All in all for one night if you don't mind basic it was fine. It just seemed a bit disorganised." Anonymous, 20 July 2008
"We enjoyed the place. Will recommend to others." Jacqueline Te Pohe, 9 July 2008
"Ideal for a stopover. Room was clean and tidy." Gareth Pearce, 25 June 2008
"Cheap hotel with free airport transfers, and wireless internet in the rooms. Owners have bad english and were otherwise unhelpful. Rooms have a jug, coffee/tea/milk, but nothing to stir with. When I rang reception and asked for a spoon or anything to stir with, I was told the restaurant was closed for the night. Also when I asked for an extra blanket, i was told they were in the closet with the heater, but this wasn't the case, and bad English made any other communication non existant. I had to remove and use other covers from other beds in the room so as not to freeze at night. The van for transfers is very old, and was over crowded and uncomfortable during my transfer. Over all this is a good cheap option, but you definetly get what you pay for." Anonymous, 18 June 2008
"Close to the airport. Fine rooms. Good and friendly service." Wereldtrappers, 12 June 2008
