Brentwood Hotel Wellington has received 176 ratings from Ezibed.com customers. The displayed rating of 7.8 out of 10 is the average of these 176 ratings.
*NEW* Customer Reviews of Brentwood Hotel Wellington"I found the staff extremely helpful and accommodating during my stay there. From reception to restaurant, porters and shuttle driver were all great. Would certainly stay at the Brentwood again and recommend to everyone." Ann Win, 12 March 2012
Brentwood Hotel Wellington Response: Dear Ann, Thank you for choosing to stay with the Brentwood Hotel during your recent visit to Wellington and for commenting on your stay with us. I am pleased that you found all the members of our team helpful and that they assisted to make your stay enjoyable. We appreciate your recommendation of the hotel and hope we may have the opportunity to host you again. Regards, Anthony Dey. General Manager.
"Enjoyable. Comfy bed. Only downfall was the shower/toilet needs attention to stop the bathroom flooding. Maybe longer curtains would stop some of the water getting out of the square. Great service, appreciated the shuttle and car parking." Janet Arnold, 18 January 2012
Brentwood Hotel Wellington Response: Dear Ms Arnold.
"Good. Free shuttle service to the airport which accommodates people leaving on really early flights." Anonymous, 23 September 2011
"Very convenient and efficient." Pamela Mansfield, 31 August 2011
"I do not think joining two single beds together to make it look like a king bed is acceptable - If you advertise double, queen or king beds then that is what it should be. Rooms were hot and stuffy. It was cooler in the hallway than in the bedroom." Craig Woollett, 20 February 2011
"Very good. Staff helpful. Great to have a free shuttle to and from the airport" Judy Turner, 17 November 2010
"Excellent Service. Highly recommend to anyone travelling overseas and leaving car behind. It was cheaper to have an overnight stay and free car storage than to leave our car at the airport. Room was clean and tidy. Nothing flash but better than I was expecting. Meal in restaurant was lovely as well." Brian Erskine, 23 September 2010
"For anyone driving to then flying out of Wellington, the excellent value parking and free airport drop off / pickup it would be hard to beat this as a great deal.Anonymous, 6 September 2010
"Excellent Hotel, good service." Ian Heays, 24 August 2010
"The staff at Ezibed were very accomodating and the apartment was lovely. They allowed me to have my dogs with me which was fantastic. I think the only down side was our bags were quite heavy and there was no lift so getting the bags up the stairs at the back was a tad difficult." Debbie, 20 August 2010
"Hello, the hotel was lovely and the room was nice and clean! We had a good nights sleep! All was good." Sharlene Morgan, 16 August 2010
"Dissapointed that there were no Sky channels in the room and had to go to the bar to watch sport. I can't remember the last hotel I stayed at that didn't have at least the basic Sky channels in the room." Dave Hopkins, 9 August 2010
"Lovely big room and suited 3 adults well. A nice place to stay and would recommend it. Enjoyed having our own outdoor area." Annette Wyatt-Fraser, 27 July 2010
"No Breakfast included- very poor" Caroline Linz, 21 May 2010
Ezibed.com Response: All inclusions are noted on the property's page for customers to view before booking. Nowhere on the Brentwood Hotel Wellington Ezibed.com page does it mention that breakfast is included in the cost of booking. To view the property's page and confirm this, feel free to visit the link below.
"Nice hotel, friendly staff and good facilities" Anonymous, 6 May 2010
"We were only at the hotel for 6 hours overnight between flights but they were very accommodating for this." Anonymous, 19 April 2010
"Kia ora. About 5 out of 10. Last time I stayed there, there was a gym concession and I was not prepared to pay $18 for a casual visit. Also I would prefer to watch Sky Sports in my room. However for $103 a pretty good deal." Don Hutana, 13 April 2010
"Close to airport, great shuttle service. Lovely dinner too!" Bernie Corkill, 12 April 2010
"Good hotel and handy for the airport, the transfer system works very well. Food adequate but staff very friendly and helpful." Dorothy Axon, 29 March 2010
"excellent" Lee Allen, 14 March 2010
"Reception was excellent, although at the time that I arrived the front desk was busy. The receptionist (Karen) was professional, cheerful and throughout my stay,helpful.Gerald Marlow, 14 March 2010
"My husband Ron and I enjoyed our stay at the Brentwood Hotel very much. We found our room to our liking, it was clean and tidy and the bed was very comfortable. Our breakfast was to our satisfaction and enjoyable. The staff were very polite and helpful. We would not have any hesitation in booking there again when we return to Wellington." Jan Okey, 10 March 2010
"Only there to sleep and utilise shuttle. Both facilities were good" Terry Lomax, 9 March 2010
"Really nice hotel, but no lift to the standard rooms - climbing stairs with suitcases not so easy. Also, the internet was expensive - for a hotel of that calibre. Otherwise, it was a lovely place, and the service was excellent." Shirley Taylor, 27 January 2010
"Great place to stay if you are using the airport to fly to another destination. The free shuttle service to & from the airport is wonderful, and we left our vehicle parked at Brentwood Hotel free of charge for the 4 days that we were in Melbourne. On our return we just rung the hotel and within 5 mins the shuttle was there to collect us and take us back to the hotel to collect our car. Great service !" Lewis Townshend, 26 January 2010
"Excellent value, friendly staff and free shuttle to airport." Mike Williamson, 13 January 2010
"We spent very little time at the hotel and didn't use the restaurant or house bar. Reception staff were very friendly and helpful. Plenty of free guest parking. Although an older hotel, it has been tastefully upgraded. The central swimming pool area looked very appealing. Unfortunately a little cold in October to try it." Mitzi Maddock, 28 October 2009
"Friendly, helpful staff, clean room and the free airport shuttle is great." Barry Moore, 22 October 2009
"Great stay. Excellent service. Recommend." Steve Wheeler, 11 October 2009
"Good Value, close to the Airport but quiet. Good dining." Tristar, 19 September 2009
"Earlier check in because the room was ready, spacious & clean. Hotel Guide book in room needed to be updated as pages missing (no information about the Restaurant - only menu for breakfast). Decided to eat at the restaurant which was quiet as I was the one and only customer for the evening. The meal was very good, and so was the service. Staff very pleasant and helpful." Prue Rehu, 10 September 2009
"Lovely place, staff were excellent, couldn't do enough to help." Brenden Fraser, 7 September 2009
"We were really impressed with the hotel and the service they offered. Got a great deal through the internet and it was exceptional value. Would recommend to all travellers." Colin Meyrick, 7 September 2009
"Nice place, nothing flash but very friendly and helpful people. Tidy and clean rooms and overall grounds, building and appearance which was great. Extremely happy with the fact that with only a single nights stay at the hotel, they were happy to look after our car and provide us with hotel to airport return shuttle rides absolutely complimentary - we were on holiday for ten days. Great service overall and very happy to recommend to others. The price vs. service makes this an extremely economical good value place to stay." Debbie McQuillan, 4 September 2009
"Nicely decorated and spacious room. Lovely staff that went out of their way for us. Provided free transfer to the airport and free parking of our vehicle for the week we were away and offered to collect us on our return from overseas even though we weren't staying there on returning to NZ. Highly recommend their restaurant especially the Venison." Maria, 2 September 2009
"Very noisy room being right beside the stairs and a lot of light enters the room around the curtains. Staff were very helpful and friendly though and the courtesy van is welcome." undisclosed, 27 August 2009
"Great room for the price. Happy customer. Really close to the airport for early morning departures." Mickayla Kerr, 20 August 2009
"We stayed overnight both to and from Australia & found it comfortable with everything we needed. Shuttle to & from airport was also efficient & free & easy to access. Staff helpful and pleasant too." Jenny Heath, 14 August 2009
"Found to be exceptionally handy with great services to the airport. Rooms were lovely and clean. We found the staff very helpful especially the man who drove us to the airport." Murray Burnette, 2 August 2009
"Excellent value for price. Only downfall was previous guest had set radio/clock alarm to 3.30am!" Anonymous, 31 July 2009
"Really convienient Stayed one night. Dropped at airport. Will be picked up next week, free car parking for week. Great value!" Anonymous, 25 July 2009
"Comfortable room. Excellent for transport to airport in the morning very early. An early morning call was made to our room and transport was ready. An ideal stop over for an early flight." Rae McKenzie, 22 July 2009
"It was very clean & all staff were very pleasant, we ate lunch & dinner at the Bistro and meals were excellent." Cecilia Abbott, 5 July 2009
"Extremely friendly and courteous lady on desk in middle of night - great stay. Highly recommended." Anonymous, 3 July 2009
"Service was excellent, would definitely stay again." Ian Burgess, 5 June 2009
"Great hotel, good location, fast efficient friendly service, only problem was that we had a noisy neighbour and everytime they stood on a certain part of the floor, or used a door we heard a squeak as though someone was in our room, only during the late evening and early morning." Sharon Landreth, 5 June 2009
"Friendly staff. Clean tidy and warm." Margaret Holliday, 27 May 2009
"Great, had a really good sleep and will stay there again most definitely. Also will recommend to our friends which is how we found out about Brentwood. Thanks for the drop off and pick up from the airport and also looking after our car. Cheers." Peter Cassidy, 13 May 2009
"Clean, spacious room; courteous staff; free parking and airport transfers a real bonus." Anonymous, 8 May 2009
"First the good points: Shuttle is great, warming/welcoming entrance area, handy baggage storage, bathroom fit out good, room clean and neat. However, hotel is very faded, layout has the access to half the accommodation through the [sometimes crowded] bar, room rates over value a very average room, and my biggest moan: the floors creaked, so much so that every time anyone in the rooms either side walked in their rooms, it sounded like inside mine! Not fun when the people either side used the loo every hour, all night long....I get grumpy when I ask for a quiet room, and have a kids sports team running up and down the hall and screeching when I am trying to sleep. Would still use the hotel again as it is very handy to venue I came down for, next time I will be more assertive regards room and noise levels." Critic[al], 7 May 2009
"I needed a room at the very last minute near the airport. The hotel was nicer than I expected, it was very clean and the service fantastic. I would stay there again." Karen, 28 April 2009
"I found all the staff very friendly and very helpful, especially the front desk and the shuttle driver to the airport. I stay at the Brentwood for location to the airport and also the free parking of my car while away overseas." Gwyn Sorensen, 15 April 2009
"I didn't use any of the hotel facilities as my stay was very short. The staff were pleasant and my room was clean and well presented. I would stay there again." V. O'Donovan, 2 April 2009
"Happy with all except unfortunate placement of our room within the allocated rooms for a large young sporting group. Our agenda was for an early night as we had to get up for 4am transfer to airport. Their agenda was inter room party and fun. Perhaps an awareness of these sort of issues would have meant that some separation could be achieved in future." Stafford Hughes, 1 April 2009
"Clean, cheap, comfortable, pickup/drop off at airport was terrific." Anonymous, 27 March 2009
"Very convenient, staff very friendly and helpful with one glaring exception. One of the reasons we picked the hotel was its proximity to the airport and the 24 hour shuttle. We made reservations for 4:15 AM, were assured they would be honored, but the next morning the shuttle wasn't there and could get no ETA but "Soon". Needless to say, we made other hasty arrangements and were on our way by other transport before the "soon" shuttle arrived." Anonymous, 24 March 2009
"Great." Anonymous, 14 March 2009
"Unfortunately we were unable to stay, as within 4 hours of paying for and dropping our bags off in our room my mother passed away. My wife returned the same evening and picked our bags up and returned the key and explained why we had not used the room." Christopher Shaw, 14 March 2009
"Rooms good on size but there wasn't a lift to the second floor which made it extremly difficult to get our heavy suit cases up the stairs." Geoffrey Mullins, 5 March 2009
"Excellent location. Good rooms happy to stay again." Paul Kearns, 26 February 2009
"Got picked up at the airport which was a great help, room was very comfortable, clean and quiet.Peter Van Niekerk, 26 February 2009
"Room needs to be refurbished, bathroom sub standard otherwise OK for overnight stay." Hugh Tanner, 18 February 2009
"Overpriced (but understand that is because sevens on). Room was tired, location not great, but bed was comfortable, and reasonably quiet." Alan Stephenson, 10 February 2009
"The facilities were first class. The only problem was the aircondioning which was only through a small window. The room was rather hot and uncomfortable." Shirley Vertongen, 6 February 2009
"Very noisy at night - the sound goes straight through the walls. The shower tiles are sloping away from the drain which is a bit strange - floor gets soaked.Anonymous, 2 February 2009
"We were pleasantly surprised, we thought being close to the airport it would be noisy, but it was very quiet." George Freemantle, 28 January 2009
"Perfectly good hotel, close to the airport, nice rooms and friendly, helpful staff." Alex H, 23 January 2009
"Very tidy room and awesome shuttle bus service to airport." Anonymous, 21 January 2009
"Very comfortable, clean and quiet (apart from airplane noise in the morning, but that wasn't too early) and good value for money." Anonymous, 20 January 2009
"Shower cubicle small. Snack prices dear." Anonymous, 29 December 2008
"Room was well maintained and very comfortable." Robert Fulton, 22 December 2008
"Brillant stay, friendly staff, efficient service and clean rooms." Hope Lagden, 4 December 2008
"Good quality standard hotel accommodation, friendly staff and excellent arrangements for pick and drop off from the nearby airport." Craig Prichard, 2 December 2008
"Had an excellent stay .. no problems on arrival, staff were all courteous and helpful, especially given my late time of arrival. Room service was quick and also very polite. Check out was just as easy and there were absolutely no issues or problems .. Thanks again for making my stay so easy and stress free .. Cheers.." Phillip Wakely, 29 November 2008
"Great service thanks." Christine Bretherton, 5 November 2008
"I booked to stay at this hotel for my two children 23 yrs and 13 yrs who spent one night in Wellington following a concert. They informed me that they were completely satisfied with this hotel and enjoyed their stay. They were helpful with supplying a free shuttle to the airport the following morning. Thanks Brentwood." Bev Robertson, 2 November 2008
"It was a fleeting visit. The plane arrived at 1.30 am. I phoned for the courtesy vehicle which was very efficient and transported us back to the Hotel. We had a solid 4 hrs sleep, refreshed, then back to airport by courtesy van. Unfortunately we did not get to stay longer, or have breakfast at the hotel. Thank you to both the driver and receptionist." Kathy, 7 October 2008
"Great service, friendly staff and the added bonus of free airport pickup and drop off make this the place to stay for regular travellers." Barry Moore, 7 October 2008
"The shuttle left the airport without me after the arrival of the plane. I had to wait 30 minutes from 0130 in the cold for it to return. Having booked the hotel because of the shuttle service I would have expected that all passengers would have been collected before the driver left. I was however allowed to check out late." Andrea Forde, 3 October 2008
"The Brentwood Hotel was very convenient not only being close to the airport, which was main reason, but with the addition of the 24 hour shuttle service, restaurant and bar food available, warm and friendly environment and staff. Also booking through Ezibed was quick to organise and lowered the standard room rate. Overall excellent service." Dong fan Pan, 2 October 2008
"Friendly, clean and tidy. Close to airport and shuttle provided makes for less stress in catching your flight." Barry Moore, 19 September 2008
"No water, tv not available other than one channel." Robert Rees, 16 September 2008
"Facilities weren't top class but certainly adequate and good value. Staff were exceptionally friendly so that made my stay very pleasant. Courtesy coach was deeply appreciated. thanks!" Mandy Chalmers, 11 September 2008
"Prompt pick-up from Wellington airport, friendly, helpful driver, welcoming receptionist. Warm, comfortable room. A wonderful stay." Marion Alice Taylor, 10 September 2008
"Reliable, friendly service - airport pick up efficient and a big plus! Clean comfortable room - I'll be back." Barry Moore, 8 September 2008
"We chose the Brentwood as they were close to the airport and offered a shuttle service. We found the staff friendly and efficient. The room was spotlessly clean with good amenities. The drawbacks were having to carry suitcases upstairs as there were no lifts, and the bed was very uncomfortable with a severe dip in the middle, making it impossible for either of us to sleep. I would not recommend this hotel for anyone wanting a good nights sleep, particularly if making an early morning flight as we were." Sue Ferguson, 20 August 2008
"My stay was great! Service at reception was awesome, room was clean and very comfortable. Highly recommend and will stay there again." Sue Farquhar, 20 August 2008
"Room was fantastic (all facilities, comfortable and plush). Arrived 2am and left 11am so not long to enjoy. Friendly airport transfer personnel. I would go back!!!" Chris Hannen, 5 August 2008
"Was only an overnight stay. Close proximity to the airport was the reason for selecting the hotel. Room was classified as superior, not sure that it lived up to that. The water from the shower leaked out under the glass walls into the bathroom as there was nothing to stop it. Having said that it was comfortable." Anonymous, 27 July 2008
"Was very good - thanks." Anonymous, 14 July 2008
"Staff and airport shuttle service good but rooms need an upgrade." Anonymous, 3 July 2008
"Very friendly, extremely helpful staff and clean room. Excellent, comfortable bed.Dr Duncan Leighton, 27 June 2008
"So convenient to the airport and love being able to leave my car there for a few days while away - and the clincher is the free 24-hour shuttle. Awesome. Friendly helpful staff too." Matt Gardner, 17 June 2008
"The stay was wonderful, but the only negative thing was that we were not informed that the packets of chips, the beer, the wine etc. were for sale. We were quite shocked when we discovered the next morning we had to pay for it! A whole $69- later!!! I think that we should have been informed at the front desk when we signed in that those things were to be bought/paid for afterwards." M Engelbrecht, 16 June 2008
"Upon arrival in our room, I noticed the toilet to be less than satisfactory and I had to clean it. Then my partner had to call managment as he would not let me continue to clean and someone from your staff was then required to come and clean the rest of the bathroom.Trisha Brown, 15 June 2008
"Walls were paper thin, not good when next door has loud conversation at 3am." Elaine, 3 June 2008
"The staff were excellent. They were very professional and helpful, however they were let down by the facilities. No lift to the first floor - very difficult with bags of heavy luggage and a toddler. The mattress was past its expiry date - huge dips and I had to stop myself rolling out as it had a terrible slant. A very noisy hotel and the toilet button kept getting stuck down wasting water and making noise." Anonymous, 3 June 2008
"Good value for money. Room clean and spacious. Breakfast was standard hotel fare at a reasonable cost." Anonymous, 21 May 2008
"Airport noise from 6 am but quite good value / convenient for early flights" Matt, 15 May 2008
"The hotel is all facade, behind the scenes the quality is very poor. The staff were excellent and the rooms looked very nice, however the blankets on my sisters bed were so musty she had hayfever all night. As she had to catch a plane to Australia at 6am and then go directly to work she was not impressed." Susan Craine, 6 May 2008
"I found the staff very helpful and courteous. I was picked up from the airport promptly and the driver was very good. As it was mid afternoon there was no problem in getting a light lunch. The room was clean and warm. Our evening meal was enjoyable." Mrs Joan Smith, 5 May 2008
"A very convenient and comfortable airport hotel, with prompt and efficient courtesy shuttle bus. I needed to ensure my deposit was deducted from final bill, but that is an administrative detail that does not detract from the value for money of Brentwood." Anonymous, 28 April 2008
"Problem getting luggage upstairs & assistance with this problem was very slow." Avan Waites, 21 April 2008
"A tired but reasonable hotel." Anonymous, 20 April 2008
"Excellent, all was ready when we arrived, also offered a wake up call and booking of shuttle to airport for early flight, All was ready with early am checkout, made an enjoyable start to our holiday." Doug, 17 April 2008
"It was a bit tired looking, I was in the superior suite but it wasn't anything special. Overall the service was fine, the restaurant was really nice and our waitress was great. She was there again in the morning and still wonderful." Anonymous, 17 April 2008
