Ezibed.com Customer Reviews for Grand Mercure Nelson Monaco

"Was great apart from the bed was super soft and hard to get decent sleep." Danielle Morgan, 3 April 2012

Grand Mercure Nelson Monaco Response: Dear Danielle Morgan,

Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apartment. It is always a pleasure to receive guest feedback and we appreciate your constructive feedback regarding softness of the bed.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is through guest feedback that we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to see you again soon.

Kind regards,

Clare Davies

"We booked last minute and when we arrived had a lovely room with separate lounge and great armchairs to curl up in. Lovely welcome from the hotel staff. Thoroughly enjoyed our brief stay. Only slight niggle was the lounge was quite dark so kept the door open to let in more natural light." Anonymous, 9 November 2011

Grand Mercure Nelson Monaco Response: Dear Guest,

We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback.

I am very pleased to hear you thoroughly enjoyed your time with us and you find the staff welcoming. I will make sure to pass your comments onto the team. We have also taken into consideration your comments regarding the lighting in the room and are looking at options to remedy this issue.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Clare Davies
General Manager

"Great room and friendly staff. TV wasn't tuned at all, and staff were only able to provide us with 4 channels. Food in the restaurant was average - definitely not worth the price charged." Anonymous, 16 June 2010

"Had everything we needed except a microwave - something we would expect in a family unit. Also was quite dark inside the room. Also for a family unit designed to sleep 4 it only had a 2 seater couch for relaxing on (there were a couple of formal chairs but these were not suitable for relaxing in eg tv watching chatting etc) seemingly small issue but was not suitable for what we needed." Annie, 24 January 2010

"The stay was extremely enjoyable and was luxurious and immaculate. The reception staff were very professional and we were treated with friendliness and professionalism. I would definitely stay here again." Wendy Salisbury, 6 October 2009

"Fantastic service, lovely accommodation, beautiful grounds with lakes and gardens, and a fantastic restaurant. Simply the best - a must stay in Nelson." Michelle Palmer, 25 September 2009

"Excellent property, very well appointed. Swimming pool a little small for the number of rooms.
Staff were extremely helpful. Restaurant was very good." The Welshman, 15 March 2009

"I selected a cottage studio and I think we were in a hotel room instead. Anyway, we enjoyed our stay overall. It was very luxurious and we felt like we were in England because of the english style." May Oliveros, 4 March 2009

"My husband and I had a weekend away in Nelson to celebrate our 30th wedding anniversay. Our stay at the Monaco really complemented the occasion. Lovely facilities and we were made very welcome." Moira Ramsbottom, 25 February 2009

"Great location and well appointed rooms, good value for money." Alfred Eves, 22 July 2008