Ezibed.com Customer Reviews for Mercure Auckland

"Enjoyable stay, comfortable bed, pleasant room. Check in/out efficient. All staff friendly and helpful." Reginald Wells, 5 October 2011

"Price for parking our car was a shock. I saw no mention of this on the web page - $30 is steep, especially when it costs only $7 to have car stay overnight in a parking area" Dave Tims, 9 January 2011

Ezibed.com Response: The cost for carparking is stated on Ezibed.com's webpage for Mercure Auckland. http://www.ezibed.com/accommodation-specials.php/mercure-auckland/1618/2

"Comfortable, modern and clean. Only drawback is car parking. Hotel does not have parking within the complex, cars stored off site. When we arrived transit parking was full and had to block footpath." Anonymous, 9 December 2010

"Great location. Very average rooms etc. but adequate.
Unfortunately the night we stayed there were roadworks all night long just outside our window! Very friendly helpful service." Tracee Hoare, 11 November 2010

"Room was clean & well appointed, however double glazing was not very effective as very noisy. Trouble when checking out as deposit through Ezibed was not deducted had to wait for manager to sort out." Michael Dempsey, 10 November 2010

"Reception polite, competently handled my request for a change of room because the air conditioner making banging sound. Room well presented and clean. Very comfortable. Written information in room very good. Dining Room food excellent." Anonymous, 22 August 2010

"Excellent large room, much better than expected considering the low cost. Staff absolutely wonderful." Trish Burton, 26 July 2010

"I have rated this highly mostly because of the excellent customer service which was first class. Food was good (not great) but good. The only negatives were a noisy air conditioner in our room and some of the electrical fittings were not in good condition. But really enjoyed our stay and would definitely go there again." Anonymous, 26 July 2010

"Absolutely fantastic stay and staff were excellent." Dave Holly, 28 April 2010

"Pleasant stay, efficient staff, nice breakfast, just the room overall very tired and old but nice enough for a 1 night stay." PAM LESTER, 14 March 2010

"Room was basic but comfortable. Some updating would not go amiss especially in the bathroom." Anonymous, 16 June 2009

"Great location, views over the waterfront and the city, including sky tower." Anonymous, 12 June 2009

"The check in time for the hotel was 2pm. I arrived after a long bus ride from Wellington a little after 2pm only to be advised that I couldn't check in until after 2:30pm. I went to have some lunch and return after 2:30pm and was again advised that my room was not ready. I sat in the lobby until 2:50pm when they finally told me my room was ready. When I got to the room I found that the panel on the vanity in the bathroom had fallen off. I rang reception and was told they would come straight up but it took over 1 hour. I found the overall look of the room to be very poor." Marde-Anne Newman, 14 April 2009

"Difficult to find driveway into Hotel because of the busy street and buses, taxis outside. Hard to back out when trying to leave. Only two English breakfast teabags in room so no morning tea (6 or more at other establishments). Other teabags were herbal which not everyone drinks. Only a quarter of a roll of toilet paper left. No new roll left for our use. Not very generous with supplies. Breakfast was excellent with plenty to eat and drink. Dinner booking couldn't be taken until later in the evening due to being fully booked, which was disappointing as we had to go to a concert and couldn't wait until 8pm to have dinner. Staff were pleasant and friendly, and reasonably efficient. Some items were left behind and were able to be collected without any problem. Overall, a hassle-free stay." Bobbi Leicester, 4 April 2009

"Location was perfect for lower Queen St attractions and for the Vector Arena. Staff were friendly and efficient and the 9th floor restaurant location is amazing." Anonymous, 3 April 2009

"Comfortable and convenient location for central city." Anonymous, 6 March 2009