Ezibed.com Customer Reviews for Mercure Queenstown Resort

"Very good level of customer service." Michael Ind, 19 April 2011

"Quiet room in older part of hotel, superficially clean bathroom but could do with a deep clean. Staff friendly and helpful.
Would consider staying again" Anonymous, 10 November 2010

"The room was underwhelming, no hot water when we arrived it came on 2-3 hours later. Would be nice to have in room movies available." Kevin Shuker, 8 November 2010

"Polite, friendly service. Good food. Excellent views. I would definitely stay again, or recommend to others.." Nick Bryan, 11 October 2010

"Great ... except that the bed I slept in was probably the worst I've had in a hotel in the past 5 years. Friendly, helpful staff" Bill Anderson, 7 July 2010

"We really enjoyed our stay..the service was friendly and efficient..the room was nice. We enjoyed using the outdoor spa too." Sandra Delany, 2 December 2009

"Great accommodation, awesome views and the FREE buffet breakfast was awesome!!!!" Karley Matheson, 18 November 2009

"Absolutely great service, lovely rooms and a wonderful destination. Highly recommended to all." Karen Edwards, 10 November 2009

"Great value. The bed on wheels was a bit disconcerting!" Leigh Anderson, 30 October 2009

"Was an awesome stay especially having such a big room (333). Thoroughly enjoyed it as well as having the breakfast included. We will definitely be back!!!" Jude McNab, 27 October 2009

"Great staff - very helpful and friendly. However the staff member who actioned our booking failed to accurately read the request that we did not want a room next to the lift well - and put us in a room beside the lift! A room change was requested but not possible for several reasons. We were upgraded to another room for the next night (excellent) but no milk in the fridge next morning for the morning cuppa! So - great team at Mercure but the attention to detail was not up to the company's usual high standards." Morgan & Pamela Williams, 17 April 2009

"The hotel was comfortable and the staff friendly but the hotel was run down with torn and broken pool and sports equipment" Russell Lyons, 30 January 2009

"Quite a nice place, the room was a bit run down, the pool was a bit dirty and the spa wasn't really worth going in as was cold and small, friendly staff, it was good value for Queenstown though." Phil, 23 January 2009

"The staff were very helpful, the rooms clean & comfortable & tastefully decorated in neutral colours. The exterior is a bit shabby but the interiors good. I would stay there again depending on the price. Lovely views from main areas, our pool view room which looked onto the pool area was nice. Location requires own transport or you can rely on the buses that are supposed to go past half hourly but you are lucky if its hourly!" Clare Dawson, 17 July 2008