Ezibed.com Customer Reviews for Mercure Wellington

"A complete disappointment. Website completely unrepresentative. Needs massive overhaul." Anonymous, 1 February 2011

"Great location within easy walking distance to the CBD but, the room was just above the main entrance which was a little noisy at times." Karen, 14 September 2010

"Room had ripped net curtains. I spend a lot of time during booking having to go over what our booking was about. Just as well I took the printout from the computer booking, as it was almost like I was not believed. The staff did not seem to know what the booking was about. Had to have adjustments made to the final bill as I got charged for things we should not have been charged for." Gary Johnston, 25 May 2010

"Excellent service - I would like to see more pillows being made available and a better shower installed. Other than that we enjoyed our stay." Amanda Blake, 6 January 2010

"Room type requested was a twin - two double beds and we requested this in the notes as well. On arrival room type goven was 1 double bed so back to reception we went and got a new room key. The room was very very cold for guest in bed 1 - and in the morning we discovered that there was no duvet on that bed. There was one on the second bed. No wonder the person was cold. On departure the lift was not working but we waited with others for about ten mins before finding a staff lift and using that - advised receptionist to get someone to put up a sign as they were aware it was broken. Front office staff were apologetic and did try to fix things but room allocation and housekeeping needed attention prior to arrival." M Surrey, 14 October 2009

Mercure Wellington Response: Dear valued guest,

Thank you for taking the time to tell me about your experience at the Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I was very disappointed to read that you experienced a poor level of service from the Reservation and the Housekeeping department. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case.

Your feedback has been forwarded to the Reservation Manager and to the Executive Housekeeper reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future.

Once again, I appreciate you sharing your concerns and am looking forward to welcoming you again in the near future.

Sincerely,

Olivier Lacoua
General Manager
Mercure Wellington

"I found the hotel to be a great place to stay whilst in Wellington. The room was fantastic and the staff were very nice. I ordered a meal to my room and it was huge. The front of house staff were very helpful regarding giving me directions on how to move around and the correct bus numbers for various routes with great views. They were also kind enough to offer me an upgrade to a larger room. It was a great view from my room and really made my trip to Wellington more enjoyable." Marde-Anne Newman, 14 April 2009

"First time staying at the Mercure and unfortunatley not the best experience. Arrived at 10am to leave suitcase. Check in is not til 2pm so was quite happy with this. Arranged which room and advised that I would be arriving back at hotel late in the evening so please ensure suitcase is taken to the room during the day. Arrived after evening event late and found no suitcase - this was sitting at reception. Room wasn't particularly clean and unfortunately very noisy with trucks early morning." Anonymous, 1 December 2008

"All good!" Fiona Seaver, 25 August 2008