Novotel Queenstown Lakeside has received 21 ratings from Ezibed.com customers. The displayed rating of 7.0 out of 10 is the average of these 21 ratings.
*NEW* Customer Reviews of Novotel Queenstown Lakeside"Upon check in we decided to treat ourselves and requested for an upgrade to a lake view room. We were allocated a room on the 2nd floor, the view was totally blocked by the trees that were in front of the room. We were then reallocated to a room on the 3rd floor and again the view was not any better. If we had to pay a surcharge for a lake view room, I would expect to see the lake. Other wise, please do not market this as a lake view room. Then we were reallocated to another room, not lake view but it was a twin bed room although when making a booking, I specifically requested for a king size room. Was told by the reception that this is not guarantee and if I had wanted a king bed, I needed to pay a surcharge. Had no choice but to pay. Upon returning to the room after dinner, called reception for an adaptor, was told that they are not able to provide one at that time since it was 11am and had to wait till the following morning. Called again the next morning, called several times, before the phone was answered. Asked for an adaptor again, and was told that I had to come down to the reception to get it. Went down to the reception and waited in line since many guests were checking out. When my turn came and I asked for the adaptor and was told that they had ran out and none was available. If only the person who took the call earlier had checked..........." Mags, 23 December 2011
"Great location, well priced, very clean room, service a little slack." Alan Wilson, 14 December 2009
"The stay was a very enjoyable and great experience but I was disappointed that you did not offer wi fi free to the rooms. We stayed at several hotels in our visit to New Zealand and all had it available in the rooms." Percy Mervyn, 12 December 2009
"Could not fault the staff, hotel or location. Only the weather let Queenstown down but it was autumn..." David Paterson, 3 June 2009
"We found the staff to be very friendly and helpful, the rooms were clean and comfortable." Kay O'Donnell, 11 April 2009
"Good facilities and cheerful staff but sloppy operationally. We were booked for 2 concurrent nights when our booking was for the Thursday night and Sunday night. Breakfasts good but a pizza from their outdoor wood fired oven was very slow coming and poorly cooked." Pam and Morgan Williams, 13 February 2009
Novotel Queenstown Lakeside Response: Thank you for your feedback. Apologies for the reservation problem, I have identified what went wrong with your bookings & I am confident this will not occur in the future. In regards to the Wood-fire Pizza, initially, as you experienced, we have had a few issues, but our current feedback about our Pizza's is very positive. We hope to welcome you back in the near future. Todd Robertson - Revenue Manager.
"Excellent place to stay but let down by having to wait 20 minutes to get car the next morning from valet parking due to error by reception staff." Ryan Waters, 6 October 2008
"Small pokey room. We had our two kids with us so I thought they would accommodate a bit better for this. It wasn't that clean either." Anonymous, 9 September 2008
Novotel Queenstown Lakeside Response: Novotel Queenstown Lakeside offers a range of Accommodation and bedding options, including King, double/double and triple rooms. The double/double room mentioned in this comment provides two double beds in the same room. Depending on the age of children we would generally recommend an interconnecting or adjoining room to more comfortably accommodate a family.
"They upgraded our room, so we were happy. The rooms are a bit small, and they don't really seem set up for skiers" Anonymous, 10 July 2008
Novotel Queenstown Lakeside Response: Novotel Queenstown Lakeside is well set up for the four prominent seasons Queenstown welcomes. During winter, we do not encourage ski storage in accommodation rooms; however offer skiers a ski/snowboard drying room.
"Rated as 4 and half star, recently refurbished!!! Our room was certainly not recently refurbished. Mould in shower, toilet seat broken/loose. Room key/card failed to work, no cleans towels when we booked spa pool, room had tea/coffee cups, milk but no jug!! It took 30 minutes for reception to locate one. Overall an experience I'd rather forget. Could go on but rather not punish myself any more - rather forget the place." Spencer Dhue, 25 June 2008
Novotel Queenstown Lakeside Response: Thank you for your comments. We have addressed your concerns and with our maintenance and housekeeping departments, all of which have now been rectified. We do appreciate your feedback and hope in the near furture we can welcome you back to Novotel Queenstown Lakeside.
