Ezibed.com Customer Reviews for Novotel Tainui Hamilton

"Great stay - only hassle was the parking." Anonymous, 17 August 2011

"We found the staff very friendly and most helpful and the room most comfortable. Everything we required was available. Would recommend staying here to our friends." Raewyn Pascoe, 26 May 2011

"A great place to stay with awesome coffee! Only glitch was not knowing that we needed to pay a bond of $200 - didn't have that credit on our debit card so we paid cash. Lucky we had it!" Colleen, 16 March 2011

"Lovely room, luxurious sheets and pillow!" Trish Byrnes, 7 October 2010

Novotel Tainui Hamilton Response: Hi Trish,
Thanks for the feedback on your stay. Good to read that you have enjoyed it. Look forward to your next booking with us. Best regards, Dick Breukink, General Manager

"Very nice hotel. But i did request a Queen bed and ended up with two doubles in the room. Only other disappointing matter was the shower not that great....Otherwise very nice stay and room amenities were very good." Anonymous, 6 October 2010

Novotel Tainui Hamilton Response: Hi,
Thank you very much for taking the time to comment on your stay with us. Really appreciate the feedback. We will check the shower in the room that you occupied and repair as quick as we can. Hope to welcome you again in the near future. Best regards, Dick Breukink, General Manager

"The hotel is ideally located for a city stay. Self parking is abundant in the close by Skycity. We were unlucky enough to have a room near the Gym, which has a very noisy entry door! Will stay again, for the convenience factor. Ezibed made it good value." Vanessa Redshaw, 22 September 2010

Novotel Tainui Hamilton Response: Hi Vanessa,
Thank you so much for giving us feedback on your stay with us and obviously commenting on a noisy door to our health club on the first floor. I have immediately checked with our maintenance department and will rectify this as soon as possible. Thanks again and hope to welcome you back soon. Dick Breukink, General Manager

"Room lovely clean and comfortable. An enjoyable night. Evening meals were lovely but we were disappointed with the breakfast. Buffet food was cool to start with - the eggs were stone cold and the pastries and fruit weren't replenished. Overall we really enjoyed, it was just breakfast that let it down." Anonymous, 19 May 2010

Novotel Tainui Hamilton Response: Dear Allen, Thank you very much for taking the time to fill in a customer review, as well as a guest comment card when you checked out. We appreciate your comments in regards to the room and are very happy to see you enjoyed your stay. I have spoken to the chefs in the kitchen and they admitted that they forgot to turn on the heaters for the breakfast. It was rectified straight after that, but obviously after you left. My sincere apologies for this error. Hope to see you again soon. Best regards, Dick Breukink, General Manager

"Our stay was on business so only in hotel for sleeping and quick room service. It was fine in fact I'm booking again on Friday night. Did find the noise from other rooms annoying. Could hear people talking on the phone in the next room. Beds comfortable...great pillows" Anonymous, 14 April 2010

Novotel Tainui Hamilton Response: Dear Guest,
Thank you so much for your comments on your recent stay with us. Obviously we are very happy to see that you have already booked for a repeat stay, Hope you enjoy it. If there is anything else we can do for you, please let us know. with kind regards, Dick Breukink, General Manager

"had rubbish on floor /dirty marks on wall by bin/staff were pleasent /breakfast on sunday morning had long wait[aprox 15 to 20 mins] for eggs & bacon & sausges their was about 8 to 10 people waiting" Margaret Mold, 23 March 2010

Novotel Tainui Hamilton Response: Hi Margaret,
Thanks for posting your comments on your stay on the Ezibed website. We really appreciate your comments in regards to the breakfast service and taken the necessary action. Happy to let you know that we are going to renovate our rooms starting June 2010. Hope to see you back again, Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton

"Friendly staff. Good position and reasonably quiet. Nice view over river from large window. Usual standard of room, except for mattress needs changing, reasonable value for money. Recommend it." Matthew Byrnes, 9 March 2010

Novotel Tainui Hamilton Response: Hi Matthew,
Thanks very much for listing your comments on the Ezibed website. We are always happy to receive feedback on your stay with us and your comments will be discussed with my heads of department. Happy to inform you that we will start a renovation program in June 2010, whereby we will change all the furniture in our rooms. Hope to see you back again. Dick Breukink, General Manager Novotel Tainui Hamilton

"Sheets had not been changed. Staff friendly. Carparking should be free" Ross Wilshire, 3 February 2010

"Awesome service, Friendly staff, yummy breakfast and a clean room with a great view" Brodie Taylor, 9 December 2009

Novotel Tainui Hamilton Response: Hi.
Thank you very much for taking your time to let us know about your stay at Novotel Tainui Hamilton. We surely appreciate your positive comments and will share these with our staff. Thanks you and have a great day.
Dick Breukink, General Manager

"I found nail clippings, hair and bits of food on the floor beside my bed and cobwebs on the inside of the windows. Dirty marks around the door handles and stains on the bottom sheet. I think they were clean but stained nonetheless. In the bathroom there were two 1/8 toilet rolls and no spares. We were also disappointed by service in the restaurant. Gluten-free options at the buffet were appreciated however! Definitely not a four-star experience." Anonymous, 18 August 2009

"Checked in and got to a room which had not been cleaned and was dissapointed. Problem was resolved in no time and received complimentary drinks and breakfast. Overall excellent service and would stay there again." Anonymous, 14 July 2009

"Very comfortable, excellent service and the food was very good indeed at dinner. Breakfast was adequate to good for the level of accommodation. Very central to all amenities. Friendly, helpful staff at all times. Would do it again!" Mike Legg, 19 May 2009

"The staff were extremely helpful, courteous and welcoming, even though they were obviously very busy on Saturday night. Brilliant stay. Would definitely recommend this hotel to anyone looking for somewhere comfortable, clean and central. I cannot rate them highly enough :)" Annie Rothlander, 8 April 2009

"Likes - good breakfast cafe and menu, clean and tidy, courteous staff.
Dislikes - not enough parking, noisy during early hours of the morning, the spa pool is very dated." Gareth Evans, 14 August 2008

"Nice room with windows and privacy, can't hear the next rooms." Annette T Tan, 12 August 2008

"The bathroom had been cleaned but when I was on the floor undressing my baby daughter and looking up it was a different story. They need to get into the spaces and undersides with some jiff and elbow grease. Otherwise pleasnt stay. Would have been dissapointed if I had been charged the full price $339.00 but at $129 from Ezibed.com it was more than fine. Breakfast (not included in the price) was divine! Coffee excellent!!" C Edwards, 21 May 2008