Ezibed.com Customer Reviews for Rydges Lakeland Resort Queenstown

"The room we order turned out to have two single beds instead of a double or queen,when we rang up to ask about changing staff appeared unsympathetic and unwilling to solve the situation. Our room was like a backpackers room and we were worken up several times in the night due to guests inside and outside the room." Anonymous, 10 April 2012

"We stayed in a "Superior Lake View Room"; beds were comfy, it was clean, decor could do with refreshing the paint work as it is a little tired! We were looking forward to using the spa but unless you want to be the entertainment for the bar and restaurant and other people with rooms opening on to it (as it is situated in front of the bar with everyone overlooking it) we were not that keen on that so never used it. This was very disappointing as the spa was a selling point for us we would have stayed else where. It was ok but would definately not pay any more than ezi bed price, was handy enough to town( an easy 10 min walk) but think i will stay some where else next time I'm in Queenstown." Anonymous, 1 June 2011

"The rooms were not soundproofed enough. I could hear people on either side of me as well as the ceiling creaking when people walked in the room above." Julie Free, 8 February 2011

"Loved the nice big bed!!!" Jess Neilson, 11 November 2010

"Great service and excellent stay, only comment was that house keeping came around at 9am on the sunday which was not a problem but i thought it was a bit early, and also the 1 small spa pool was always full when we went to use it so we did not get to have a spa." Anonymous, 26 August 2010

"Staff were friendly and room was comfortable. It was a shabby room and the bus stop was right outside. I would not consider it worth more than the ezibed price though." Heather Saunderson, 25 April 2010

"Very handy to all facilities in Queenstown but as we booked a budget room we got what we paid for." Trina Armstrong, 13 April 2010

"first night bad room with a lot of noise. After complaints second night a good room with nice vieuw." C. Van den Heuvel, 7 March 2010

"We were really impressed with the friendliness and service provided by all staff members from reception, dining and room service.
The hotel was very clean. We would recommend it and we would like to rebook again if the discount rates are available." Dennis Morgan, 30 December 2009

"Room was fine - plumbing was a farce. The shower only had burning hot or freezing cold. What is worse; when I finally found a nearly tolerable setting the control kept turning around to full hot without anyone touching it!" Bill Walker, 6 October 2009

"Room was tatty and could do with upgrading, put us opposite house keeping so could here them working all the time." Tom Whiteman, 3 August 2009

"Was very noisy in the room I stayed in." Kerri Drummond, 5 May 2009

"I would say it was a 3 star, not 4." Nicole Howe, 18 April 2009

"I realize I was not a VIP customer but will not be booking accommodation at Rydges Q'town again. Very uncomfortable and unenjoyable 1 night stay here!" Carol Shearing, 23 March 2009

"The staff were great, however the accommodation was very poor. You would get better value for money from a holiday park, than from this place. We got a first floor closest with poor quality fittings and furnishings. We paid for front facing and we got a view of the car park with trees in front, with very little views of the lake. I got woken up from about 5am with the sound of tourist buses picking up their guests, till 7.30am in the morning. Very poor sound proofing.
I recommend go somewhere else." Pieter Faulkner, 9 March 2009

Rydges Lakeland Resort Queenstown Response: I have looked into the guest booking below. This guest booked a Superior lake facing room, which he was allocated. These rooms all face the lake unlike the Deluxe lake view rooms located levels 1 to 5 which have a full lake view. I am sorry he feels that the accommodation was not what he was expecting. Many thanks for the feedback - John Mcllwain, General Manager.

"Room well presented. All staff courteous and friendly." Lorraine Angus, 4 October 2008