SilverOaks Resort Heritage has received 32 ratings from Ezibed.com customers. The displayed rating of 7.2 out of 10 is the average of these 32 ratings.
*NEW* Customer Reviews of SilverOaks Resort Heritage"Stayed 3 nights,Alex Geary, 9 January 2012
"Fantastic! It was tidy, comfortable and had great facilities. We enjoyed the great hot pool and private spas. As well as the friendly service at the front desk, restaurant and bar. We will definitely be back!" Jacinda Short, 23 June 2011
"Carpets are worn. Unpleasant smell on first entry which eventually cleared after leaving the door and windows open for a few hours. Staff wearing tracksuit pants and hoodies, smoking as they went about their duties and using 'Pak n Sav' shopping trollies." Anonymous, 31 March 2011
"Great value booking with very reasonably priced studio room - larger than expected. Also continental breakfast was included in the price. Excellent value for a family of four. Best priced accommodation that we found in Rotorua, for a family. Lovely hot water swimming pool outside which the kids used a lot. Friendly staff. Quite a distance from the city centre, but wasn't a problem for us, as we had a vehicle." Len Hall, 1 February 2011
SilverOaks Resort Heritage Response: Thank you for a wonderful response, great to hear you had a great stay.
"Room was sufficient, warm and comfortable for price paid. A sink to wash utensils for re-use would have been handy. Spa, heated pool and general facilities were very good. Shopping carts (for carrying cleaning gear, towels, etc) left outside rooms overnight in full sight, wasn't a good look. Television reception poor. Generally happy with stay though." Tu O'Brien, 25 October 2010
"We were disappointed with the general standard of the SilverOaks Resort Heritage. It was apparent the place was not maintained - the toilet flushing mechanism was malfunctioning, the TV was not working when we arrived, the cleaning staff noticed a "do not disburb" sign through the glass on the inside of our door and decided to take that as a request not to clean the room! The booking we made through Ezibed was not apparent on their computer system and we were allocated a spare room on arrival, and when we checked out the computer was down. On the other hand the pool was a good temperature, and the room was clean on arrival, and the reception staff promptly cleaned our room when requested to do so." Anonymous, 3 July 2010
"Good family value with lots of facilities- pool, minigolf etc." Anonymous, 15 June 2010
"Enjoyed mini golf, pool and breakfast provided. Would return again" David Walmsley, 17 January 2010
"The staff were fantastic - very helpful and accommodating." Rachel Lock, 3 November 2009
"The staff was very nice and friendly, but some of the furniture needs to be replaced badly! We had to move the cushions from one couch to the other so that we could sit on it with out feeling like we were falling through." Elizabeth Coe, 5 October 2009
"This place is lucky to get a 5 and only does so because we got a very cheap rate and the heated pool was good. Everything was very tired - no microwave in our 1 brm unit (tea/coffee only) - spa bath the size of a room with cracks and wrong size plug. We still tried to use it but they have a timer system on the hot water which means that you only get about 2 inches of water before it goes cold. Couch is extremely uncomfortable and everything has definitely seen better days! We were charged for the mini golf and tennis - we wouldn't stay there again." Family with 3 young children, 1 October 2009
"Good facilities, great pool, friendly people but a little run down. Would happily stay again." Tracey Reynolds, 17 September 2009
"It was a very comfortable stay, however the facillities such as the communal spa, tennis court & barbeque area were very poorly maintained. If it is advertised that the resort offers all these facilities, then they should be usable & maintained for this purpose. The areas were not clean, so we did not utilise them." Cyril Premlall, 11 September 2009
"Comfortable. Tired decor but was a good place to lay our heads. We were put wrong a couple of times by the front desk person who didn't seem to have a good local knowledge of attractions but it didn't affect our stay." Anonymous, 2 June 2009
"Awesome stay at the QRH...Very polite receptionist when checked in/out....Lovely room and facilities....BONUS free breakfasts was nice!! Definately will be back without hesitation!!!!" Cherie, 12 February 2009
"Though it was a nice Hotel we had requested a spa room and got one but the spa was out of order both nights, plus our breakfast the first morning was late and it wasn't until we called reception that it was sent and the 2nd morning it was 15 minutes earlier than the earliest time we had requested it to be sent. When we checked out I requested that maybe they could refund one of the room service fees of $3.50 for the hassle and was told no. Probably wouldn't go back and stay with them again as I just felt as if they treated their guests as if they weren't that important and they were only there to bring in the money. Not a nice feeling." Anonymous, 27 January 2009
"Looking at the motel via the internet it looked very inviting. When we arrived the room had not been serviced properly with food left in the fridge and also stuff missing from the mini bar which was promptly brought to the attention of the staff. The room itself was okay some of the cups and plates in the cupboards could have been better cleaned." Sarah, 14 January 2009
"The hotel room was seriously dated and in bad need of an overhaul. The room had no folder on the facilities and what was available. No fan or air conditioning made it an uncomfortable night." Anonymous, 10 January 2009
"Very nice hotel and friendly helpful staff, we enjoyed our stay and would book again with this hotel." Anonymous, 8 January 2009
"Very comfortable rooms. I would have rated a 7 to 8, however on the first night there was no Motel Folder of information in the room, nor was the room (private) spa available for use. No reasons were given. On the second day the Motel folder of information appeared in the room, the spa was available for use along with "spa bubbly stuff". No comments were provided by the Motel" Anonymous, 1 November 2008
"Great." Wi Boynton, 16 July 2008
