Ezibed.com Customer Reviews for SKYCITY Hotel Auckland

"Our stay was great, staff were helpful and friendly and room was clean and modern. Great place to stay,. Nice and central and easy to find. The only issue we had was there as no milk in the fridge for a morning cup of tea (a one off error I'm sure)." Phil and Carolyn Cross, 19 March 2012

"Great place to stay, lots to do. Very central and really reasonable prices." Kerry Bloor, 12 February 2012

"I only stayed one night and did not use any facilities except the room. I thought the proximity cards for gaining access are an improvement. The lobby of Sky City is always crowded and not at all restful to enter into." Karen Clarke, 9 September 2011

"Excellent service and accommodation. The "cafeteria" style dinning facilities let the place down, although the breakfast was great." John Dewar, 12 April 2011

"We had a wonderful stay at Sky City Hotel. Everything went smoothly, bookings etc. The rooms were beautiful and we had a fabulous time there. Definitely recommended" William N, 25 January 2011

"The rooms were nice, the people friendly, the casino was good. The view was mint as from our room, overall, very nice.
The buffet brekky in the morn was average. The food was mostly cold, even though there were a few diners. Brekky 5 out of 10, cheers!" Jason Ramsay, 21 December 2010

"Fantastic service at front desk. Beautiful rooms and very quiet. Best place we have stayed at in Auckland. Will be back." Renae Hill, 2 December 2010

"Have stayed many times at SKYCITY Hotel and have always enjoyed our stay. Staff are always very helpful and friendly on arrival and checkout." Christine Stanley-Hunt, 12 November 2010

"Efficient, lovely room, very appropriate accommodation for my purpose on this visit." Anonymous, 9 November 2010

"Very nice, clean,quiet. Room service done very late in the day" Karen Clegg, 1 November 2010

"As always, great stay, awesome staff, great location." Kerry Bloor, 26 October 2010

"Lovely room thanks. Very enjoyable stay :)" Angela Willemse, 2 October 2010

"I was very happy with the room. I would have liked different lighting in the bathroom, as it was too dark for makeup, and the bed was a bit hard and needed one more blanket, but overall I have no complaints. We had two ligts bulbs out and only one bathrobe, but when we requested these be fixed and another bathrobe, they were attended to straight away. We will stay again." Alan Johnston, 2 June 2010

"Helpful and friendly staff. Very nice rooms with all expected extras.
Only complaint - and shared by everyone I have spoken to - is the milk in the present packaging. Difficult to open, impossible to pour into a cup without spilling and unpleasant to handle. Please go back to the small tubs used previously!!" Delys Saunders, 27 May 2010

"As always, the room was clean and tidy. The refurbished decor was very pleasant and the staff were courteous and helpful." T. Price, 5 May 2010

"very nice stay. The only problem was the drilling and work going on in the hotel, which started at 7am !!!" Sarah Thomas, 1 April 2010

"Great bed and breakfast deal lovely clean room and staff very helpfull!!" Dawn French, 31 March 2010

"Wasn't allowed to check in until very late in the afternoon, though the hotel did upgrade to a bigger suite as compensation. Hotel is fine, but room had loud thumping music from nearby nightclub all night" Rob E, 31 March 2010

"Staff were very helpful, especailly accommodating my bicycle and providing access to at 5.30am." Julian Mason, 20 March 2010

"Great stay, great gym, very comfortable rooms, really good package." Kerry Bloor, 17 March 2010

"Skycity Hotel was great - good location with everything we needed in the building or very close. I did not think the room itself was worth its "normal" rate, but at our Ezibed rate it was great and we all loved our stay. Auckland turned on the weather for us and we enjoyed being able to use an outdoor pool and sundeck in the middle of the city! And watching the skyjumpers zip past while we swam." Sharon Dunstan, 10 March 2010

"WE HAD A FABULOUS TIME. IT ALMOST FELT LIKE WE HAD THE WHOLE PLACE TO OURSELVES." GEORGE POWELL, 29 December 2009

"Great." Kerry Bloor, 14 December 2009

"It was acceptable no unexpected surprises. It was what would be expected of a 4 star facility." Zarreen Palmer, 24 August 2009

"Staff were great. Bad condensation in newly refurbished room." Mark Greenall, 2 August 2009

"Although the facilities are excellent, it was the basketball finals, and that night a group of young men played games in the hallway, shouting and keeping everybody awake most of the night till early the next mornig, which I didn't appreciate." Patrick Labotsky, 20 July 2009

"Parking pricing was not explained at all when I asked about booking our car a space. $20 every time you leave which is put onto your room acct. Options were pointed out at the time of settling our acct. VERY POOR. Rooms are very average if paying full tariff, fortunately we found a good deal." J Purdy, 9 July 2009

"Staff are courteous, prompt and service oriented." Ann Robinson, 29 June 2009

"Really enjoyed our stay. Nice, clean efficient room. No hassle booking. We also were having a beer in Aces bar after returning from the Warriors/Knights game when an intoxicated man felt the need to get abusive. My wife approached a security man, Patrick Dick who called another tall man who diffused this awful situation with the most professional and efficient manner in record time. I would very much appreciate his superiors to be informed of the excellent job these two men did, thank you." Keith Kelly, 16 June 2009

"Staff were very pleasant. Lovely modern decor. Noodle Bar was great." Jill McLaughlin, 23 April 2009

"The food and service were not good. We sent back a meal at the Ming Resurant and then had room service which we did not find that great either. We ended up carrying our bags to and from the room and they never told us our car was waiting outside until we found it out there. We were not made aware of the 'bond' on the room and had to give most of our spending money for it and ended up having to do nothing all night. I would not stay here again and would advise others not to either." Lauren Hamilton, 16 April 2009

Ezibed.com Response: It is clearly stated on the web site that all cash paying customers are required to give a room bond and produce photo ID.

"Was great." Awhiora Nia Nia, 13 April 2009

"Very helpful staff, we were made to feel valued guests." Graham A, 20 January 2009

"We had a great stay at the Skycity Hotel Auckland. The staff are kind and courteous and the service is excellent!! Highly recommend and will definitely be staying again :) Thanks guys." Toni, 5 January 2009

"Excellent service, great room, food fantastic and all hotel workers we came into contact with were very pleasant and helpful. My daughter loved the pool. Thank you for a great stay." Chris Waller, 1 December 2008

"Nicely appointed rooms, very quiet, friendly helpful staff." Robert Tumataroa, 6 November 2008

"Overall stay was excellent, room, amenities etc, only downfall was the receptionist was
unpleasant, didn't smile or offer any advice. Looked like she just didn't want to be there. Which is not acceptable really when they are the first person you are dealing with." Anonymous, 1 October 2008

"The room and rate was very good; however, I was disappointed in the quality of the food (and relatively high price for children) in the buffet restaurant. It was poor quality and had the feeling of a canteen environment. We did not eat there again after breakfast preferring the much higher quality food in the ground floor cafe." A. Jane Barnett, 28 September 2008

"Disapointed on arrival, reception not very friendly. Room maintenance wasn't up to standard. No information in room about what was on or choice of restaurants etc. I dont think they should charge for parking when staying at the hotel." Anonymous, 22 September 2008

"A BRILLIANT stay. The staff where all friendly, helpful and they let us check in early.
The room was very tidy and comfortable. Room service and requests were handled very promptly. There were no issues during our stay and it was so easy and enjoyable that we intend to stay there during our visit to Auckland next month." T. Price, 5 September 2008

"Apart from the Doorman Brian who gave excellent service our stay at Skycity was somewhat disappointing. Long delays with car valet despite paying the $30 per day charge. No newspaper after putting out the door sign in plenty of time. Long wait at check in. Had to call security at 1am due to loud noises / party going on in the courtyard. Couldn't get a dinner reservation despite booking 30 hours in advance (can accept that it was a busy weekend). Average room. Guess we expected a bit more going on the reputation of Skycity." Paul & Dale Wood, 12 August 2008

"Very good would not have any problem staying there again. Smoking areas were not clearly marked in the building." Wayne Lewis, 22 July 2008

"When we arrived at Skycity there was nobody to collect our bags, we had to bring them up from the car park ourselves. Our heater was not working so we called reception for them to have a look at it. 45 minutes later a maintenance person came up. They said they would bring up a heater if they could find one but we never heard from them again." Anonymous, 3 July 2008

"It was a nice & warm stay and I will sure come back again!" Narayan, 25 June 2008

"Thank you. We had a very lovely stay at SkyCity last weekend. Just a couple of things though, 1) We would've liked to have been closer to our friends who were at the hotel too (I did put in a request on the booking form) & although we were on the same floor, we were wings apart (rooms 308 & 376). 2) We were given a suite with 2 queen beds rather than the king which our friends in 376 had. Only minor but overall the facilities, restaurants, entertainment was what our weekend was about and it was an enjoyable experience. Credit also to the staff in the Atrium Bar and Casino, excellent customer service skills, although reception & checkin were a bit icy. Thanks Ezibed.com, we will book again through your website & also pass our recommendation on." Anonymous, 29 May 2008

"I wish I could stay longer. the location is very convenient.
I will recommend to my friends and relatives if they wish to visit Auckland City.
Staff are very friendly too." Tugiah Sarpin, 18 April 2008

"Location for this hotel is excellent. The fact that there are restaurants, coffee bars in the hotel complex was helpful as we were traveling with kids so used both. Rooms are basic standard and it has all the marks of a high volume hotel that moves people in and out. However saying that if you are looking for good location, clean basic rooms then go for this. We got what I thought was an excellent rate through Ezibed ($175 NZD) for a room with two double beds, so no complaints on that front." Anonymous, 17 April 2008

"The TV remote was broken. I told them later at reception." Anonymous, 17 April 2008

"When we turned up to check in we were given a letter that said we were intitled to a free bottle of wine, valet parking (which we didnt use) and breakfast to the value of $40.
When we went to check out we were then told we had to pay for the wine and breakfast because we were not supposed to get the letter.
Now although we got the bottle of wine and a pass to get our car out of the carpark i was not happy about having to pay for the breakfast which was in the latter we recieved.
Although it was a mix up on their end i dont think blaming the trainee and making us pay for this was fair.
I think the organisation needs to get this right so it doesnt happen again and not use the excuse that there was more than 3 other people with the same surname checking in on the same day." Mr Campbell, 17 April 2008