Ezibed.com Customer Reviews for Sudima Lake Rotorua

"Nice and clean, big comfy beds. Bathroom a little bit poky but otherwise lovely. No problems with sulphur smell :)" Anonymous, 27 February 2012

"I just loved it. It felt like as if I was in paradise. In future I would just love and wish to come and spend my holiday there." Mehnaaz Ali, 7 February 2012

"Really enjoyed it, would stay there again. Staff very friendly and helpful." Mike Hussey, 13 September 2011

"Rooms were clean and tidy though the 2 queen beds seemed to be doubles rather than the advertised queens. Reception seem to have difficulty with bookings made online, though they eventually sort it out. Check-in is often time-consuming and slow." Hiraina Melbourne, 6 September 2011

"Check in and check out was the most painful exercise I have ever had to endure. The hotel bar was shut by our return to the hotel at 9.20pm, the hotel safe was locked shut and the air conditioning in the room could not be operated by remote. The rooms were okay and the beds were comfortable but the minibar was not stocked and had to be arranged with reception.
The only thing going for this hotel was the location, you couldn't be better situated for the beautiful town of Rotorua." Philip Cavanagh, 4 September 2011

"Have often stayed at this hotel mainly due to its central location and the family friendly room rates and facilities it offers. The rooms are clean and nice to see the televisions in the rooms have been updated. It is however noted that reception often have problems confirming check-ins." Hiraina Melbourne, 30 August 2011

"Pleasant service, and an upgrade so I had a nice room with a view over the lake." Nita Harding, 1 July 2011

"Clean tidy room. Great breakfast buffet. Friendly staff. Bathroom needs an extractor fan because it fogged up when showering." Jenny Hewett, 5 May 2011

"A popular place with many guests - a good feel when you arrive. In places it looks a little tired with musty smells in the corridor. The carpet looks old. I was surprised with the requirement to post a $50 bond per night when I arrived - never seen this before anywhere.
I'd stay here again as it was in a good location and fitted my budget." Anonymous, 5 May 2011

"Room was clean and tidy, only down side was it was at the end next to the Spa and Pool so was noisy with the filters etc. going on at night." Anonymous, 23 March 2011

"Very nice but slightly warm and bit stuffy-no fan in bathroom to take out steam" Arvind Narayan, 30 January 2011

"Hotel was overall good value, although we were disappointed with the pool which for some reason was only lukewarm when we went and very small for a hotel of it's size. Some of the external facilities of the hotel looked tired and could do with at least a paint job, although room was fine and the new reception/ breakfast area was pleasant enough." Mark Sharman, 7 January 2011

"Room was clean and well presented. Breakfast, a buffet, had plenty of choices. Would certainly stay again." Harold Dickson, 31 October 2010

"Very Good, there was a shortage of towels in the room that was soon rectified. I rather think the TV was of an age that it was made when steam was required to drive it." Anonymous, 21 July 2010

"Basic hotel, good breakfast buffet, Wireless Internet would not work in our room." Anonymous, 30 January 2010

"very nice place, the rooms in the 200 block were nicely revamped and cool balcony. Just dissapointed the rooms werent ready and cleaned for 2pm to check into, we had a party to go to and we had other mates staying in the 600 block where rooms werent ready till 3pm. just that point was the only negitive" Kahlee Thompson, 7 January 2010

"The rooms are well made and clean (Although the rooms provided for us do not have view. The windows open to a high wall making the rooms dark and gloomy.) The major complaint I have is the late check-in time. We arrived in time for the 2:00pm check-in time but we were told that the rooms were not yet ready. We were ask to wait for 45 minutes. The front destk staff were not apologetic about the delay and there was not effort done to make us comfortable while waiting. After 45 minutes, I went back to the counter to check if the rooms were ready. Again, I was told that they were not. If I didn't complain about the situation the front desk manager didn't attend to me. That spoiled the whole stay. The Manager offered a late checkout for us to make up for the lost time but that does not solve the problem." Edmund Ibalio, 29 October 2009

"Room was very nice, hangi was ok, show was excellent!" Jeffery Matthews, 27 October 2009

"Hotel in itself was good but the rooms were a bit too hot. Also on the last evening my motor vehicle was broken into in the parking lot of the hotel so will make me think twice about staying there again." Anonymous, 8 October 2009

"Good service and help at all times." Don Butcher, 11 September 2009

"Comfortable clean room. Hotel was good location to main areas of city. Easy to access. Very friendly and helpful staff at reception, bar & restaurant. Always smiling and ready to assist. Will plan to return to Sudima on my next trip to Rotorua." Ivanhoe Atimalala, 24 August 2009

"Lovely stay. Polite, professional staff. Room was tidy and comfortable." Magda Jordan, 22 May 2009

"Nice spacious room and facilities." Jodie Ngahuia Mason, 18 May 2009

"Very stylish. Comfortable room with accurate description of all the hotel facilities. We enjoyed our short stay." Paula Davies, 26 April 2009

"Excellent room and view - very friendly staff. Great facilities within hotel. Easy walk into town." Shelli Pillar, 16 April 2009

"The first impressions were of a newly refurbished hotel clean and appealing. Fittings etc good and staff friendly. Minor complaint the wash hand basin tap fittings needed a good clean round the edges and the sink plug. I mentioned this and it was cleaned." Anonymous, 15 April 2009

"The size of the room is quite large and all the basic furniture is included. What made me feel uncomfortable is there are stains on the wall of the bathroom...and the water from the shower head is too high-pressure that actually made me feel tingle." Shan, 14 April 2009

"What a great deal, very pleasant, clean and friendly hotel." Julie Macdonald, 14 April 2009

"We would have liked a double bed rather than 2 queens. The windows were dirty and the room a little dusty but it didn't interfere with our overall stay. Otherwise very comfortable and friendly." Clare Holmes, 7 April 2009

"Very good." Stanley Bellgard, 28 March 2009

"Upgraded to a superior room. Great value for money. Location very central, and nearer to town than the other options we looked at." Anonymous, 25 February 2009

"Very happy with the service, cleanliness and location of the hotel. Very good price for what we got!" Anonymous, 22 January 2009

"CLEAN HOTEL. HOT BREAKFAST NOT VERY GOOD. CONTINENTAL OK. FRIDGE DID NOT WORK IN ROOM STAFF NOT CONCERNED. DID NOT RECIEVE NEWSPAPER." Anonymous, 10 September 2008

"It was a lovely stay with very friendly and helpful staff." Solo Collins, 8 September 2008

"Staff were very good and the check in was well done. Room service gave a good selection and would be given an above average rating. Over all a good visit. The staff were very good." Max Gower, 26 August 2008

"A lovely hotel set on the lake and only a short walk to all the amenities of Rotorua. Fantastic!" David Fordham, 22 August 2008

"There was no elevator to the room which was on the second floor. When you are dragging luggage around you would expect there to be a lift. We were also overcharged - only by $3 or something but it was still more than our original booking said it would be." Michelle Rhodes, 12 June 2008

"Quite impressed with the quality of the hotel in comparison to the price we paid. Room was very clean & comfortable and I wouldn't hesitate to stay again. The only thing that let it down a little was the lengthy time it took to check in and the lack of professionalism by the staff." Anonymous, 2 June 2008

"Overall the facilities at the hotel were excellent (being so close to the lake the smell of the sulphur was constant but you expect that). We were given an 'upgraded' room which, on the surface appeared to be fine. However, once we had settled in for the night and everything was quiet we discovered our room was over the machine room of the swimming pool and the constant noise of the water exchanger made for a difficult night's sleep. Had we been staying longer we would have insisted on a room change. On leaving and handing in the hotel's questionnaire we were told that that room should never have been allocated to us. However no recompense was offered and no correspondence has been received since. The room in question is 207 – avoid at all costs." J Dean, 11 May 2008

"It was great and I think we got what we paid for - the hotel is very tired, but still, an excellent location and very good price. We'd stay there again." Anonymous, 17 April 2008