When booking accommodation online through www.ezibed.com ("Ezibed.com") you ("the customer") agree to the following terms and conditions:
*** Outside of Accommodation Provider's Cancellation Policy Timeframe ***
- An administration charge of applies to all cancellations.
- If the Customer cancels a booking outside of the accommodation provider's cancellation policy timeframe then any deposit received by Ezibed.com (excluding booking fee) above the administration charge will be refunded back to the customer's credit/debit card.
- If the total deposit (excluding booking fee) is less than the administration charge, Ezibed.com will waive any further charges and the customer will forfeit any deposit paid as an administration charge.
- The Ezibed.com booking fee as stated on the customer's confirmation e-mail is non-refundable.
*** Within the Accommodation Provider's Cancellation Policy Timeframe ***
- If the Customer cancels a booking within the accommodation provider's cancellation policy timeframe stated on the accommodation provider's page within www.ezibed.com and on the customer's confirmation e-mail, or the customer fails to show on the day/evening of the booking, then the full deposit and booking fee charged by Ezibed.com is non-refundable.
The customer authorizes Ezibed.com to charge their credit/debit card for full or part reparation of the amount owed on the customer's confirmation e-mail, depending on the individual accommodation provider's policy. All cards are securely stored as encrypted data with Direct Payment Solutions (DPS). For more information on Payment Express please visit www.paymentexpress.com
- The accommodation provider may if they choose, debit the customer's credit/debit card for the balance owed as per the accommodation provider's cancellation policy. If the accommodation provider is unable to debit the outstanding amount from the customer's credit/debit card, due to insufficient funds, then the accommodation provider may seek compensation through the normal legal channels.
*** Booking Amendments ***
- AMENDMENTS MUST BE IN WRITING and emailed to only. Please state your booking ID, email address, first name and surname.
- If the customer needs to amend a booking then Ezibed.com must be contacted, not the individual accommodation provider.
- An administration charge of will apply to all amendments. Ezibed.com reserves the right to deduct this amount from the customer's credit/debit card.